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Custom Color Set
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66,637 Verified Client Reviews |
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I did not like the productI want to cancel and close this account, I do not want the order shipped on 9/4, I never ordered any more product I wish to return it and want a full refund Product has ammonia and I’m allergic to ammonia , I had a reaction Please cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLolis - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Hair coloredAugust 20th, I got my hair colored a week later gray started coming through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrude - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happyMy hair didn’t look much different then before I colored it I followed instructions to the letter and it really didn’t look that good not much change and it washed out within weeks I’m not happy I’ve got better results with pharmacy colors. My gray is back after three weeks. Really not happy at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted more mahogany/copper brown-flat color no shineThe process was super long and all of the effort to wash it out was ridiculous. It took numerous rinses to make my hair just feel normal. The color is a flat brown, no reds shown through, and my roots are a different color all together. I will have to have my hair professionally fixed. I have never disliked my hair this much in a very very long time. It's not shiny and extremely dry too. I have had to purchase a deep moisturizing mask for my hair just to manage it. I am just not pleased at all with the results. The kit was nice- presentation was great, directions clear, and ease of the order etc... just not the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GoodGood product, wish it had more of a blended color thought. Definitely need to add highlights or lowlights to your hair after using this to give it more depth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI have med. brown hair and for many years I been coloring it awesome reds! I told these people I’m a true brown but color red, my color they sent me, it made me dark brown 🤬 I wanted my formula to be a red color!!! Very very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAccja - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HORRIFICI specifically asked for something that wouldnt make my hair brassy, specifically wanted another color - my so called stylist changed my order and now my hair is ORANGE - she is horrible, never ever use Yesenia Escamilia - I want a full refund and am reporting to the BBB 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wantThe product itself is great. Wipes to remove dye on skin works great, didn't dry out my hair, didn't have any toxic smell, easy to follow instructions, and plenty of product to cover my long hair with excess still left for the final rinse (my hair is 1/2 way down my back). However, the color I want just does not seem possible with their formulas. I keep getting dark brown, when I want there to be noticeable purple in my hair. I've tried several alterations to the formula with none producing satisfactory results, which is a shame. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLIsa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very easyThought that the color would be lighter like the picture. Its dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color is not what I expected.Please cancel all future shipments. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLecia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |