|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
color mixmy hair stylist said not to use the product you mixed for me on my hair, because ash does not go with brown & copper. I do not want to get another shipment of this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the color you received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThis was my second order, which was supposed to be reformulated for better grey coverage. I assumed it was the same color however, it was much darker after applied. The product worked a bit better on the grey issue, except for the temples as usual. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did almost the opposite of what I wantedMy hair was dyed a warmer toned brown about 3 months ago. My roots were growing in pretty badly (naturally a light ashy color). I ordered medium ash brown. Followed the directions EXACTLY..my roots turned GOLD and the rest of my hair is just a darker warm brown. Didn’t do much for the shine and softness of my hair, but I’m way more concerned about this awful color. How does an ashy toned dye make roots GOLD? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AfraidI'm afraid to use it because it smells so strong. Afraid it's going to fry my hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
my color has now gone too darki want just a light red tint 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCheryl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out too dark and less red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Didn't Cover Gray(white) roots at allI followed your insructions to the letter and applied extra product around my face and in part line, but the roots have very little color and after the second wash its almost as if I didn't color roots. No information provided on maximum coloring time -- is 30 minutes the actual maximum? Could I have left it on 45 minutes? Would a darker shade of blond provide more coverage? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color waaaayyyy too darkEasy to apply and beautiful packaging, but the color is way too dark. Much darker than pictured or expected. I thought I would get nice chocolate brown hair and now have almost black! You get what you pay for and I'll go back to the salon. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGenienne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Awful first time experienceI specifically gave instructions stating what i wanted and sent photo. Received a color that had nothing to do with what i wanted !! I look like morticia from the adams family ! Cant afford to get it corrected at hair stylist so i have to let esalon correct their awful mistake. Oh if only i had money i would definitely go to a professional !! I have never received a color expert resolution as per Johnny V. Response . Esalon was unwilling to do anything to help correct their mistake except to give me a credit for my first order. wow $17.00 dollars to correct a $400 mistake. As i stated before if i could afford to go to a professional i would but i cannot therefore i have no choice but to allow esalon to correct this awful color !!!! 0 of 0 people found this review helpful. Did you? |
|
Wrong Color after applicationOn my photos I posted the picture of how my hair color came up. The roots are blonde and the rest of the hair is brown. I have no idea what happened but I am very upset, I can’t go outside with this color. Can someone contact me ASAP. There is no other way to contact you. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsThais - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover all my grayThe first time I dyed my hair with this product it was great but this time it didn't cover all my gray hair and I'm not happy and will not be ordering again. Wasted money 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |