|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Didn't workI've dyed my hair red many times, a lot of different colors over the years, and this was the first time I had used dye in over a year and it did not work. I ordered a light red color for my medium brown hair and my hair ended up kind of a ruddy an darker brown tint. The roots were a much brighter red for about a week and then it faded. I'm not really sure why it didn't work for me. Also I got the volume shampoo and conditioner bottles and they make my head itch so that made the experience worse lol. I've used them now 3 times and am certain that its the reason my head itches. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNikole - We apologize for the disappointing color experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Product too strongThis product was so strong that it broke my hair off. I have tried to cancel my account and take out my payment information but the website will not let me do that. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsK - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and will be reaching out shortly with more information. |
Not enoughI like the color and all, but I didn't even get enough for half of my head. I answered on my hair quiz that I had thick and long hair too. Kind of sucks when you order hair dye and then have to drive with a wet head to try and match the shade so you don't look like a mushroom. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLogan - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hate thisI had such a terrible experience from the very first time. Wrong colors, uneven, and left my hair so damaged I had to chop off more than 6 inches. Never again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKrystal - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection. |
Color didn’t lastWhile I liked how my hair felt and looked at first, the color did not last very long and the grey coverage is not quite as good as I had hoped. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair did not lightenI was quite surprised as my hair did not get any lighter as stated on the box. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsParveen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color setNot really impressed. Doesn't seem like the highlights really show at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEdith - We're truly sorry that our Light Set did not provide the highlighting you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not a good color.I need a whole different color. It’s just soooo coppery. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Ok but A little offI like the color for coverage, however was disappointed at the color. It was not the color that I had anticipated, leaving me with a reddish tint. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMolly - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ProblemsSince using this product my hair is falling out. Pls cancel any future shipments as well as Mymembership. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |