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Custom Color Set
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66,689 Verified Client Reviews |
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Very very unhappyI will be cancelling my subscription. I colored my hair last night and I have an appointment today to get this color stripped out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShellie - We're truly sorry that our Made For Your custom color did not provide the results you expected. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is good, but product makes my hair waxyThe color is great. I wish that was enough, but as soon as I go to wash out the product, my hair turns heavy and waxy! I have to wash it 7-10 times just to get the wax out of my hair. It's bizarre, and incredibly frustrating. When I used this same product years ago it did not do this. Unfortunately, for this reason, I won't be purchasing this product again. Back to the salon. 50 of 65 people found this review helpful. Did you? |
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Response From Our ExpertsMindee - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Grey CoverageI was disappointed with the grey coverage of this product. Even though I followed all directions the grey hair was a red color and the rest of my hair was brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not go goodI ordered ash blonde and now my hair is red... I had dirty blonde/light brown hair with blonde highlights before and now my hair is this red orange color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Fade-awayThe color was right but it faded after the first week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. eSalon Team |
AccountvanceldAccount cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
the applicator bottle always seems to have a problemSometimes the hole at the tip is too small and you can't get anything out. Sometimes its too big and the lotion comes out too fast. Often, including this time, it leaks from under the screw cap. The lotion ran all down my forehead and made a mess. I couldn't use the bottle at all. The result on my hair was good coverage and nice and shiny. The product is good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne T. - We apologize for any discomfort during your color application. We're always looking to improve our service and products, and truly value everything our clients say. We are so happy to hear you are loving your personalized color. Please keep your eyes out for an email from us shortly. Thank you for your patience. eSalon Team |
Not used yet..I havent used yet... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayma R. - Thank you for your interest in eSalon! Don't hesitate to give us a feedback once you have colored your hair. eSalon Team |
DOESN'T COVER MY GRAY AS EXPECTEDAFTER RECEIVING MY LAST ORDER, I QUICKLY REALIZED THE FREQUENCY IN WHICH I WAS HAVING TO TOUCH UP MY GRAYS. DOESN'T WORK FOR ME IN THIS REGARD. WILL NOT ORDER MORE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that your color results fade faster than you are expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Cotton candy pinkAfter several discussions with the stylist, I was shocked when I colored my hair. It was pink, cotton candy pink. I had to go to a dollar store to get a cheap bottle of hair color. It actually turned out the way I had asked esalon to make for me. I was credited for the color but would have had to pay the shipping to get my money back on the other products that were useless since the color was not what I asked for. So read carefully about their 100% guarantee. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |