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Custom Color Set
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66,689 Verified Client Reviews |
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Turned out horriblyTurned half the hair ashy green and the other half reddish looked really bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
AwfulProduct had a really strong smell and burned my scalp. I had ordered an ash brown and ended up with ginger hair. Had to rush out to buy a colour from the supermarket to cover it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorThe color came out dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I was going for.I was hoping to lesson the contrast of my roots and my dyed red hair. The colorist I talked to was awesome. Costumer service is awesome. The outcome ended up being light roots and a more vibrant red for the rest of my hair. 😬 Dissapointed by the product, but loved the one on one help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HORRIBLE!The first order didn't adequately cover my gray and left my ends very dark. My second order, which I have yet to receive, was supposed to be better. However, eSalon chooses to bulk ship leaving it up to USPS to sort packages then deliver during the busiest time of year! I changed my delivery date to 12/13 thinking I'd get it within a week so I could color my hair before the holiday. Well, guess what? My order was sitting in San Diego USPS for 5 days and won't arrive until late 12/23. So I get to color my hair on CHRISTMAS EVE!!! What was Customer Services response? I could pay an additional $5 for priority shipping! Now why on earth should I need to use Priority Shipping to ship a product from LA to San Diego? Did eSalon offer any sort of compensation? No!!!!!!!! Buh Bye, eSalon!!! BTW, I doubt that this review will be posted. That's OK, I'll find other places to post this review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSigrid U. - We’re so sorry to hear that you were disappointed with our delivery service. Our eSalon Color Happiness Guarantee is something we always stand behind. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorColor was good but a little reddish. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Much too much dark blonde,My hair is naturally “strawberry blonde”. I would like much less dark blonde, adding approximately 1/4 Of that amount - golden. Also add more red (maybe about the amount of golden you added to the 6/12/19 order). Thanks. I know I’ll never get my natural color exactly but I’m hoping we’ll get close. Lillian 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillian B: - Thank you for contacting us. We'll make the requested adjustment to your color. In case your colorist needs more information, they will contact you. We have also emailed you. |
poor coverage of grayAfter asking the color to be slightly darker and more gray coverage and no red, It was just the opposite. After supposed adjustment in color, it seemed like more red, color lighter, and still didnt cover grays well. Cancelled any further shipments. Going back to professional application of color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran C: - We are so sorry to hear that your hair Color didn't turn out as expected. We'd love to set things right with you. We have emailed you. |
NopeI only wanted one color for my whole head, they don't listen to me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not for me, makes grays look brassyNot for me, makes grays look brassy 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsGeri - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. We've also emailed you, please check your inbox! |