|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Hair colorThe hair color I use is not a dark enough black. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great in a pinch if you want to save moneyThis product is not as good as a salon, for me. I can see where it might be for others, but my hair is extremely fine and fragile. The color this product gives is wonderful, but it leaves my hair dry and brittle. No amount of conditioning seems to help and I have to wait for it to grow out before I can use it again or I fear my hair would break off. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We truly appreciate your feedback, and truly appreciate you reaching out to let us know about your concern. Please, check your inbox, we've emailed you to discuss this matter further. We value every client, and look forward to providing you with a product that will better suit your needs! |
Bad blendHalf of my head looks good. The bottom looks washed out 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color fried my hairI have used products a few times getting progressively darker. This time I again asked for a shade darker and followed the instructions exactly. My hair ended up a shade lighter and is extremely dry and brittle. I was previously very happy with the colors but now I will not be using again . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsOlivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible matchColor was awful. Very strong smelling. Made my eyes water. Harsh chemicals?? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSiloo - We are sorry to hear that you were disappointed by your Color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we've emailed you with further information regarding this matter. |
It doesn't worksI expected it works well and I want to change my hair color. but it doesn't work and smells terrible. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMinju - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
DisappointedI had such high hopes for this product but unfortunately I was so disappointed. I followed every instruction and I could barely notice I even colored my hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJerica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Please keep your eyes out for an email from us shortly. |
House of waxI used this product a few years ago and loved it and decided to try it again to save $$ at the salon. I think they have reformulated their product since because when I tried to wash the dye out in the shower barely any came out and a waxy film is stuck to my scalp and hair. Shampooed three times using a scalp scrubber and I still look like I used more hair gel than pauly d. I wish this product hadn't changed! 2 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLily- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
do not like!!Cancel any additional orders! I did NOT agree to get these every month and be charged a crazy amount!! I have 2 orders that I do not want and will not use! I was not impressed with the color at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Usually satisfied, not so much this time :(I am usually very satisfied with my order from ESalon but with this order I found the great coverage didn’t last long at all. The color was nice for the first few days but I could see my old grey within just a couple of showers. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |