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Custom Color Set
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66,689 Verified Client Reviews |
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Did not match my color and left hair two tonesAfter following the directions this color left my roots very bronzed and warm toned and when I put the second bottle on it tinted my ends a lot warmer than they were. Told stylist that my hair runs warm and to give me a darker color but they said I needed this after submitting a picture. I explained this happened in the salon and they had to redo my hair but they still insisted so all in all not happy. It also didn’t cover my grays as well As it should have. I liberally applied the dye to my roots. I was going for a dark ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaylor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Three colour hairI had grey roots when my hairdresser daughter applied my colour. It came out a lovely dark brown colour. One wash later my roots are a gingery colour with chunks of grey. Very disappointed. Will have to visit a salon before my daughter's funeral next week as it looks embarrassing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
It’s okIt’s ok but the cost is knot that good. So far this stuff hasn’t lasted any longer than store bought dye so I’m done with this high price stuff. Now all I have to figure out is how to stop it from coming to my house and me getting charged for it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not any better than any other hair colorNot thrilled 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor grey coverageAnd twice the price I normally pay. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No ColorI was very excited for this to come, and applied it as soon as the mailman left. Now that I’ve used it, I am extremely disappointed and frustrated because there is no visible difference in color AT ALL. Not even a slight color wash. I would not recommend this product even at the $10 price point. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Changed and not for the good.I was a LOVER of your color but the last 3 shipments have been lighter in color and don't seem to hold up or cover my grey well. Did you change it? That is why I am not going to reorder but in the past, it was a miracle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never againThe color was too dark and too warm (red). They offered to adjust it and my hair is now BLACK with red highlights. No thank you, would have been better off to use Loreal or another box from over the counter than this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t workThis did not work for me bleached my roots doesn’t match my hair and I’m having to pay to have a professional to fix it. Please discontinue my service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
SlimyIt's been a week that I colored my hair, and I still have flashbacks about trying to rinse it out! I followed the instructions to the letter but when it came to rinsing it out, it was awful! It felt slimy and took a total of 45 minutes to get it all out. I hope it hasn't ruined my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |