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Custom Color Set
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66,689 Verified Client Reviews |
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My hair is too dark!The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Need more grey coverageThe color is nice but it needs to offer more grey coverage. I thought since I answered yes to greys in my profile questionnaire the formula customized for me would have offered grey coverage, but it did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
NopeNot the color I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It as awfulThe color is absolutely not what I expect to have. My hair turned red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEkaterina - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorDid not cover all the gray. Color already fading 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
the colori ordered this color thinking it had a Violet tint which it does not. i was really looking forward to it and i am so unhappy. is it possible instead of a refund if i could have a color with a more purple tint? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover up my gray hairSadly it just didn’t work for my grey hairs! After two days my greats were showing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I really really wanted to like thisI colored my hair. I was excited by the color boost we had added. I modified to focus on roots and pull through at the end. Color did not cover my grey! Well it did first week until washed twice. Grey's held burgundy color so was more like a highlight. But tonight 8 days post color, EVERY silver strand is visible. Guess I need to call my hairdresser. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Gray showingLike color....but after only 2 weeks gray roots are showing by temples and color fading. Perhaps did not leave on long enough. Will try again plus will use your weekly conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Ugh, horridMy hair looks awful, waaaaay too dark, the end have a green tinge 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |