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Custom Color Set
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66,689 Verified Client Reviews |
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Color not cover wellSmell amoniac to much Sorry dont like company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Lovely colorI absolutely love the color but it washes out within a week. Really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not change colorI asked for the hair color to be more blonde and it surely was not 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
My roots turned orangeMy roots turned orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a fanThe color is coming out quicker than the box. I am attempting to cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedToo drying, fading quickly with each wash. Kudos on being cruelty free though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Darker color than I hadColor was too dark. I had asked for a lighter color and the developer was only a 20. Needed a 40. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Wrong colorI'm absolutely fuming, I ordered a dark blond ash but when I was done with the coloring, my hair look like a dark strawberry blond border line red, NOT ASH!! I will never order from this company ever again. I should have read the reviews before ordering, so many bad reviews! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniele - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure if it was user error or notI bought this to cover my roots by myself. I was worried about overlapping especially in the back where I can't see so I don't think I used enough or maybe didn't leave it on long enough because the color did not match my previous color (this was my 3rd color set and the same formula as the previous one) and still looked like I had darker roots. I'm hoping the highlight kit will fix this and if not, I'll probably go to a salon to get it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCady - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
3rd time wasn't a charmI continue to have issues with the color formula. Although I followed the directions precisely, my hair feels dried out and looks over processed. eSolon color isn't for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |