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Custom Color Set
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66,689 Verified Client Reviews |
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The colodir I picked is not the one I expected.I think is very very difficult for me to pick the right color on my computer. It came too dark. It is not your fault. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverageThe product is nice to use and caused no irritation (unlike other permanent colours) but I noticed that although the roots took the colour well at first, it faded very quickly (in 3-4 washes) Cannot comment about the rest of my hair as it is coloured slightly darker and therefore there was no change (using the recommended method of application) Would use again, but not when I am trying to grow out the colour I have and create a softer look. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OrangeTurned my hair orange! Will never buy or recommend this product again. I ordered a brown and I now look like a Damn copper penny. Ugliest color I have ever had. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my stubborn graysI was so excited to try eSalon to cover my stubborn grays. Unfortunately eSalon did not work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Make my hair so StatickyI love the color but it makes my hair so staticky! It is so annoying that I decided to stop using it :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Completely missed the markAfter providing details, current photos and 3 desired color images I imagined I would be supplied with the right kit. I even spoke with esalon prior to make it clear that I want to remove my red tones out of my light brown hair to go to a lighter neutral blonde. The results I endured up with is a darker red shade. My hair seems darker and less bright compared to my natural hair color... Now I dont know what to do...I've uploaded a after photo to show the result. So upset about it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not color grey hairI followed instructions, bought permanent color, but it did not cover my grey roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Please cancel my account. I do not want any more orders.Cancel my account. I do not want any more orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Thank you for reaching out to us. Please keep an eye out for an email from us shortly. |
Too much breakageFeel the product is not right for my hair. This my hair, so much breakage. Would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaryl - We’re so sorry to hear that you were disappointed by the results of the Cutom Color. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for a solution! We truly appreciate your feedback. |
No differenceI didn’t see any color change. I wanted a shade or two lighter with a cooler tone, at least. I didn’t see a difference and none of my friends did either. I have medium to dark blonde hair that holds a strawberry blonde tone, so maybe it was just too stubborn. Very good packaging though, everything was great quality and very cute. Just didn’t work on my stubborn orange tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorgan- Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |