|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Length of colorMy color does not seem to last long. I colored my roots almost 3 weeks ago and they already need to be done again. That does not make me very happy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color didn’t change much and faded quicklyI love this service but this time it only brightened my color a little bit and it faded out in a week leaving my hair lighter than before dying it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJenny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair ColourUsed this for the first time was disappointed it covered my greys a reddish colour and the rest of my hair was black,my hair did how ever look really glossy and in lovely condition after using.. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
NOT DEMI PERMANENTI wanted my hair light brown. My Demi permanent colored hair was fading from when I got it colored at a salon so I thought it would be any easy touch up. My hair went from fading neutral light brown to red brown with lots of warm undertones. I went to my hair dresser to get my hair fixed and she said they sent me PERMANENT hair color because it dyed my roots and she could see a spot I missed and my roots weren’t dyed. Do not buy this is you expect Demi permanent. My order receipt literally said I ordered Demi. Also they didn’t send me enough dye. I barely had enough to cover my whole head. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Not the right shadeIt is too warm for my complexion I had to go to a professional to get it fixed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not fully cover all grey hairFor some reason I wasn't able to get a good coverage of all my greys and need to reorder more product. Hopefully it was just a fluke. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI had asked to have a new color, one that was lighter then my own. And I received the same color they I had last order 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The first shipment had leakedThe first shipment I received had leaked all over the inside of the box. I phoned customer service and they promptly replaced my order. Great job. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJean - Thank you for your feedback, I'm sorry to hear the first order arrived leaking but we are so happy to hear that was taken care of and you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Not exactly what I’d hoped forNot exactly the result I’d hoped for. The roots covered well, but the length application bottle wasn’t enough for my long hair and the result is lighter/patchy on one side. The overall effect tonally is closer to where I wanted to be however the ‘copper’ colour wasn’t near bright enough and has faded really quickly. The repurchase is saying it will only end a bottle for my roots but it’s the body of my hair that needs to most dye and more colour retention for a ‘copper’ look. I will probably be going back to the salon 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Like all the restI really wanted to love this product. And they have an excellent marketing campaign. Salon product etc. But this product gives me no better coverage Integrity of color than all the over the counter products and I’ve tried them all. I’ve even kept it on for an hour or more. It washes out fast And i use John Sebastian for brunettes Color shampoo and conditioner once a week as It has no sulphate etc. Doesn’t work for me. Too expensive for over counter results. After posting this review I received an email stating the various ways to keep my color fresh. I am 60 years old. I use every one of these precautions. . No hot or even warm water. I use lukewarm at best, color safe shampoo and conditioner for colored hair and for brunettes, no other styling products, no hot styling tools, etc. I don’t do much with my hair. The bottom line is it’s just not a better product than the over the counter stuff I can purchase for half the price. And it does have that weird waxy feel to it which I don’t like at all. Not a clean feeling. Make hair clumpy when rinsing it. I am canceling my auto ship. I postponed it but there’s no need to continue it. It may be great for others it’s just not working for me. 0 of 0 people found this review helpful. Did you? |