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Custom Color Set
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66,689 Verified Client Reviews |
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wrong color for me :(I was trying to find a color that wouldn't show red. it did ! I wanted to stay with my lighter color not go darker. My hair now looks brownish red. Not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Poor coverageI just colored my hair and still have gray hair. I followed the directions step by step, yet as soon as I finished washing my hair, gray hair was seen. I hate that I wasted money coloring my hair and it still didn’t cover up my gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Poor resultThe application was incredibly laborious for a poor result. Colour looks incredibly unnatural and brassy in daylight. The root and tip application that was suggested has left me with barely any colour on my ends, and uneven colour. Despite following the instructions to the t and applying with a brush for even coverage. I also question how the dye differs from your standard box dye. The formula smells and looked exactly like what you’d pick up from the supermarket. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah-Louise - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
GreyI carefully used as directed and within a week the grey is slowly resurfacing. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ReviewI like the color, but it’s fading at the roots where my gray is very fast. After two washes it is noticable. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible customer serviceI canceled my plan back in october. They charged me in january and in march for 27 each. They apologized for the inconvenience but made me pay for their shipping that I didn't even order. The girl was rude talking over me saying "sorry there is nothing I can do for you" after I asked her multiple times to refund my money. Finally after raising my voice my money will be refunded in 3 days but still have to pay for the shipping. Btw the color doesn't last long and I'm about to change my banking because this is highly illegal. Disgusted. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair orangeGreat customer service and they sent a new kit ASAP but the second one made my hair even more orange and I ended up going to a salon and paying a lot to have it somewhat fixed 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedVery messy, you have two bottles of color, one for the roots and one for the ends. Hard to rinse out, left my hair feeling sticky even after 4 rinses. Now my hair is brittle and breaking. Wouldn’t recommend this product. On the plus side it comes in a nice box. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsEtta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadingI know it's normal for color to fade. However, I'm not really happy with the extreme fading for my all over color. I'm concerned that when I redo my roots, that my root area there is going to be an extreme color difference, between my all over color, with fresh root color?? I'm hesitate to receiving my next delivery. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoni - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Run away!!!!!!!!Worse product I have ever tried. Note to coloutist Freddie D: have you ever thought about a new career path that does not involve making people's hair look like dead squirrels??? 1 of 2 people found this review helpful. Did you? |