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Custom Color Set
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66,689 Verified Client Reviews |
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Recommendations were not takenI had added specific additional comments to my order that my hair dresser gave me. Because I had relocated and have not found a hair dresser yet, I decided to try eSalon vs. Sally products due to the quality. But I would of hoped that the colorist would of taken the color recommendations from my hair dresser that I indicated I used based of the color and highlights he gave me. Level 6 natural or ash 20 Vol peroxide. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium brown to Chopper goldenWell it didn't dye my hair the color I order it's still the same medium brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color too darkGray coverage was excellent. Base color is too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIvette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DONT PURCHASEthis is unbelievable, I was so excited to try this instead of just buying regular box dye since i loved that they make it so easy. Unfortunately, i was extremely disappointing, i have virgin hair and this was the first time dying my hair, so I was really excited. My hair is natural and extremely healthy so there's no reason as to why this shouldn't go smoothly. i followed all the instruction very carefully, never skipped anything and fully saturated my hair, and left it on for the recommended times. after removing it i was extremely disappointed my hair didnt change . a single shade. I know i ordered a natural colour that's closed to my hair color but when i mean nothing changed my hair color was exactly the same besides a small tone of light brown that barely even noticeable. besides leaving my natural hair dry this did absolutely nothing and im extremely frustrated i wasted my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsManar - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair colorHair didn’t last one werk 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorena - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Did absolutely nothing to my color.I'm very disappointed with this hair color kit. It barely put color on my gray hair. I am still gray with touches of dirty blonde here and there. I don't think I would order from you or recommend you to anyone. I don't understand how this could happen. I could get better coverage from a cheap box kit at the drug store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t work for meI really wanted this color to work but it fell way short of expectations . Did not cover my grey hair at all. It looked like I had not colored at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is Red!!!I wanted ash blonde and followed the instructions Exactly and my hair is Red!! Please cancel any further orders!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Way too darkEverything about the color and description of my blend lead me to believe this would be an auburn or even straight up medium red-toned blend. Wrong. On my head it ended up being almost dark burgundy, even after washing. It's not a bad color, and the process was as easy as any other home dye kit I'd used, but it's not the result I expected, and certainly not what I wanted. I'm almost worried I'm going to have to bleach this out or go through two or three dye cycles of something else to get back just to where I was before I used this color. Very bummed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark, not what I was looking for.This color, while pretty, is way too dark and it doesn't have a purple hue to it at all. It just looks like I have dark brown hair with a red undertone. In certain light it looks like a dark Auburn. Not what I wanted, and I was pretty sad when I saw the results. I will say that my hair feels great, doesn't feel damaged at all so that's nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |