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Custom Color Set
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66,689 Verified Client Reviews |
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Not good coverage for gray hairsUnfortunately it didn’t cover my grey hairs. They are all visible. Also the color isn’t unique in my whole hair. There are differences in some parts, especially previously colored sections appeared different color than my roots. I got disappointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuheyla- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I don’t like the colorI don’t like my final color, is so dark. The attention and everything was perfect except my final color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't stick to my hairI colored my hair with this following all directions. Within 2 weeks of coloring it, my gray was showing and my ash color from my previous color was coming through!!! Today I get an email they charged my card and shipped an "autoship". No email was sent to warn there was an upcoming automated shipment or that I was going to be charged. Horrible experience. Very disappointed. I'm hoping I'll be able to get a refund without disputing with Visa 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Gray coverageColor did not cover grey roots very well. I have better coverage from beauty 🌎 color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not to goodIt did not take to my hair, when dry was just the same as before I dyed it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The smell was too powerful and dried out my hairI was hopeful that this product would work for me, but was very disappointed. First off the smell was very strong. So much so that by the time I got into the shower it was burning my eyes and nose, and my eyes would not stop watering. This alone would make me not want to use again. On top of that it really dried out my hair, and I am just now able to not have it full of static after 5 weeks. The color faded pretty quickly, and I can see my grey showing again. I am getting one more bottle due to the auto ship. I called to cancel the order, but was told that I could not cancel it even though it has not shipped. I will not be using it. Can you tell me the best place to dispose of this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No deliveryCant write a review as i haven't received it yet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsobel - We can't wait for you to try our Customized Hair Color! We have a hunch you'll love it! Please keep your eyes out for an email from us shortly. |
Hardest stuffIt was horrible trying to get it out. Like vaseline . Don’t buy it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Oh no, what happened??My last shipment was severely damaged. Most of the items were completely smashed and the package was open when it came in the mail. However, my first shipment was perfect!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We're truly sorry that your color did not arrive as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
AWFULI selected the dark blonde and I got a carrot-top. I have to go to a salon and get this redone because I look like a freak. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |