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Custom Color Set
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66,655 Verified Client Reviews |
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StarsI tried to give you four stars but it won’t let Metz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for your review. |
Change colorStill not sure of color. Roots are not out enough to know for sure 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Just like any box color I've triedMy hair is still orange. I only went up a couple shades, asked for the neutralizer to cut down on brassiness. Not impressed, but not surprised I've never found a color that works for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica G. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too DarkHello, The color ended up being to dark in comparison to the rest of my hair and created an obvious separation of the new roots and my fading highlights it didn't blend in naturally. Also after washing it the tone turned really red, and in pictures my hair looked burgundy. The quality of the hair color is nice but this was definitely the wrong color and too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAsairet C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
If you have very long hair...You must order twice... it’s just little.. I could cover just half of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYujin J. - We appreciate your feedback. We're sorry that you couldn't color your hair as expected. Our Color Experts will reach out to you shortly. Thank you for your patience. |
Hair dyeI gave it a 3 star's because I thought because it was a salon hair dye it would last longer too, but I see that it not going the lind time fame before I have to dye again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaratsakashewa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wanted.My color was a little brassy and the gray roots were really light. I haven't used color that often so I'm certain my inexperience was part of the problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not correct coloring.I specifically stated in my instructions that I was ordering the light ash blond because my hair has Gold and Red undertones and I wanted a light blond without any hints of those colors coming through. After coloring my hair was COMPLETELY GOLDEN. I'm extremely disappointed as I was a previous customer and came back to give them another shot and now I'm not sure what to do. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I’ve been a little disappointed.My last 2 color sets have not covered my gray roots as they usually do. I left the color on my roots for 30 minutes last time, but the result was a transparent looking light red color that doesn’t match the rest of my hair that is a darker red brown. I’m not an expert, so I really need good instruction on this. Heidi B 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t do anythingI used the recommended colorfill, then followed the directions and added the Demi color to my hair. Neither of the products seemed to work. Not even my lighter ends picked up color. No strawberry blonde throughout any part of my hair. I used the entire bottle and followed post coloring directions exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMakayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |