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Custom Color Set
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66,689 Verified Client Reviews |
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HorribleIt didn't cover my grays at all and the color was WAY too light. Surprising since all of the reviews said it was quite dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLezlie M. - We appreciate your feedback, and we are glad that you could discuss it with one of our Color Experts. Thank you for your patience. |
major breakagestarted using esalon when my box color was discontinued. i used it pretty regularly for about a year, it took some time to get color right. quit using it a couple months ago when i noticed chunks of hair breaking off. haven’t colored hair at all recently and still noticing breakage. i have very long hair, considering cutting it short the damage is so bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi N. - Thank you for your feedback. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too orangeIt seems like the 2 bottles were switched. I DID NOT mix them up. I'm very used to coloring my hair. But bottle one was supposed to be more dark blonde than gold and mahogany but my roots look ORANGE!!! Not dark blonde. Not mahogany. Orange. Not happy whatsoever. And the smell!!! The second bottle was so bad it was hard to breath in the shower for the last step. This was not worth $10 deal, let alone if they want more for another try. Just..... No 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda K. - Thank you for your feedback. We are sorry that our hair color didn't meet your expectations, and we're glad that our Color Experts could discuss it with you. If you have any questions, don't hesitate to contact us. |
Not what I thought I was getting.Was still dark with some gold highlights. Wanted it lighter like it use to be when I was in my 20's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonia A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium Brown-too darkI wanted a medium brown and got a dark brown. So unhappy with the darkness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy R. - Thank you for your feedback. We're glad that you could discuss it with our Color Team. Thank you for your patience. |
Will not be using again!!!Initially when applying the colour it really stang my scalp so I didn’t keep it on for the allotted time. I’m so glad I didn’t because certain parts of my hair turned more of an ash blonde which is not what I wanted at all. So I definitely won’t be using it again. Will be sticking to my normal trusted brand!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Duo TomeI wanted to love this so much, but my hair ended up coming out two different colors. My roots were probably 3 shades darker than my ends and the overall color was nowhere near where I was hoping to achieve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandy G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
N/AQuality no different than store bought 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jodie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Coarse and damages hairI followed the directions very carefully, including the "very important final step" of massaging my scalp with leftover color mixed with water for 2-3 minutes in the shower. When doing so, the smell was overwhelming; it made me cough and it made my eyes water. The texture of my hair after washing with the shampoo and using the conditioner can only be described as damaged, coarse and straw-like. I am very disappointed in the condition of my hair following the application of this hair color. The color of my hair itself is great, but I am worried about the condition of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan E. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Couldn’t color my rootsIt was a lot of steps to not get any lighter..I will stick to regular box color and the salon when they open again. Not worth $30 for no change. Followed directions completely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole A. - Thank you for your feedback. We can see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |