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Custom Color Set
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66,655 Verified Client Reviews |
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Didn't notice a differenceI used the product and I was disappointed at the results. There really isn't any noticable difference compared to my natural color (I chose a purple tone). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something really important to us. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Simply did not look goodI’ve been coloring my hair at home for a few years now. I really wanted to like this color but unfortunately it just didn’t turn out well. The color didn’t cover the few grays I have and didn’t cover my roots well at all. The packaging was great and the instructions were easy to follow though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina A. - Thank you for reaching out to us! We are so sorry to hear your color did not meet your expectations. Our Color Happiness Guarantee is something we take very seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Ok but not greatI was hoping that they would add something to not have my brown hair pull red but I don’t think they did. My hair is red brown now again unfortunately 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia L. - Thank you for reaching out to us here at eSalon! We are sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please, keep an eye on your inbox for more details. |
DarkThe color was far too dark. Can I get a replacement for a lighter color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsP P. - We’re sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have already been in contact via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Smell Is very badI completed my color for the first time and the smell was horrible. A day later I am still fighting a headache. I have had my hair colored at salons for years but do not remember the smell being that strong. I am going to try another company that does not have ammonia or other things in their color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnonymous - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts. Please let us know if there is anything else we can help you with. |
Does not hold color around edges when using gelColor doesn't hold against gel or edge control. Gray is showing already. Used color after receiving it. the gold mixed with copper and mahogany gold mixture was was too mild. Customer service was great. Not satisfied with gray coverage or gold reflection 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela W. - Thank you for sharing your feedback with us. Upon reviewing your profile, I see that you have already worked with your colorist to resolve this concern. Please let us know if there is anything else we can do to help! |
Good gray coverageIt colored most of my grays, except the sides still look gray just after a few days. Another good thing about this color is the lack of smell. I was expecting softer and shinier hair than the result I received. Now I will try the highlighting kit and see if it works since the roots are a little dark because a lighter color would not have covered my very stubborn grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaadet K. - Thank you for your feedback! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
DID NOT PERSONALIZE FOR ME AT ALL!!You simply sent the color I told you my hair was, with a sticker with my name on it. You paid no attention to my specific notes, my picture, or my question...or as you put it, my "ultimate color goal." Personalized custom color? My expert personal colorist? Nothing even remotely close to this. All lies. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The wrong colorYou sent me the wrong color which was red and I don’t need that color I need the color light chocolate 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsjackelin J. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Terrible smellThe smell was so bad I threw up while trying to apply color. I want to cancel this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley L. - Thank you for reaching out to us here at eSalon! We apologize for any discomfort you may have experienced during your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |