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Custom Color Set
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66,655 Verified Client Reviews |
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Brassy. Not much change in current colorMy hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help! |
Need to be a shade darkerI wanted a shade darker than they sent me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help! |
Did not cover greysGreys still visible. Won't use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Was not enough to do all my hairRan out of product before I finished 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection! |
Hair lossEverything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details. |
Color was way wrongMy color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSTACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process. |
no coverage of grayI followed directions perfectly. My gray roots are still gray---did not cover it at all. The color is a good match but no shine to it all. Very dull, very disappointed. 92 of 99 people found this review helpful. Did you? |
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Response From Our ExpertsJanice R. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Couldn't tell a differenceI was expecting cool beige highlights, but instead it didn't even look like I colored my hair at all. Disappointed... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaty F. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't notice a differenceI used the product and I was disappointed at the results. There really isn't any noticable difference compared to my natural color (I chose a purple tone). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something really important to us. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Simply did not look goodI’ve been coloring my hair at home for a few years now. I really wanted to like this color but unfortunately it just didn’t turn out well. The color didn’t cover the few grays I have and didn’t cover my roots well at all. The packaging was great and the instructions were easy to follow though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina A. - Thank you for reaching out to us! We are so sorry to hear your color did not meet your expectations. Our Color Happiness Guarantee is something we take very seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |