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Custom Color Set
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66,655 Verified Client Reviews |
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Cemical burns to my head and neckI should sue your ass. After I colored 7 days later I am in the ER with severe burns 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin O. - Thank you for reaching out to us. Upon reviewing your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can help you with! |
It didnt work!I colored my hair and see virtually no difference! All my gray roots are still there. I'm VERY disappointed!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that one of our Color Experts already help you to resolve your concern. Please let us know if there is anything else we can help you with! |
Slightly covered grayTried again with new formula Covered kinda but not really Prob gonna check in with salon again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoni G. - We truly appreciate your feedback. Upon reviewing your eSalon account, we see that you have already worked with your colorist to resolve your concern. Please, let us know if there is anything else we can do to help! |
Colored roots lighter than expectedMaybe I left it on too long, but it came out looking significantly lighter than the rest of my hair. Otherwise, grey coverage was great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorColor is too orange for me. My roots came out really light on my dark brown hair. But everything else was great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri M. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Did not cover grayThis did not cover the gray trying to contact company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen N. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The undertones to the dark brown was too redI specifically explained my hair picks up a lot of red and wanted to make sure that didn't happen. I got the 20V dark brown/copper. It was waaayyyy too red. Disappointed and not sure how to fix it now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleDid not cover my grey. I have used L’Oréal for years and compared to esalon L’Oréal far superior & 1/3 the price. Was impressed with ads but terribly dissatisfied & disappointed. Now I want to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah R. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not send enough product to color all my hair only rootsUsually when I go to the salon they do the roots first and then pull the color through the rest of my hair. I only received enough to do the roots so the whole thing was worthless because the rest of my hair needs to be done as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time using eSalonI received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed. My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |