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Custom Color Set
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66,655 Verified Client Reviews |
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Said light brown but it as Dark brownI wish I had not colored my hair with this color. Said light brown it wasn't, it was dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry P. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, we see that you have already discussed and resolved this concern with your colorist. Please let us know if there is anything else we can do to help! Thanks again! |
Color blindI asked for reddish brown and I got black hair. I’m very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerryAnn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is ruinedI am shocked ! The vomit did not cover my hair and now it’s come out completely ! They said sorry!!! And they would send the correct product!!! Till now nothing has come!! I am disgusted !! Every day I call and they keep saying the same thing !!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky S. - We truly appreciate your feedback. We're glad that you could discuss this matter with one of our Color Experts. Please let us know if there is anything else we can do to help! |
colori need to change my previous color 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsdorothy K. - We’re so sorry to hear that you were unsatisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover gray!Didn’t cover my gray...not satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce H.- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cemical burns to my head and neckI should sue your ass. After I colored 7 days later I am in the ER with severe burns 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin O. - Thank you for reaching out to us. Upon reviewing your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can help you with! |
It didnt work!I colored my hair and see virtually no difference! All my gray roots are still there. I'm VERY disappointed!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that one of our Color Experts already help you to resolve your concern. Please let us know if there is anything else we can help you with! |
Slightly covered grayTried again with new formula Covered kinda but not really Prob gonna check in with salon again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoni G. - We truly appreciate your feedback. Upon reviewing your eSalon account, we see that you have already worked with your colorist to resolve your concern. Please, let us know if there is anything else we can do to help! |
Colored roots lighter than expectedMaybe I left it on too long, but it came out looking significantly lighter than the rest of my hair. Otherwise, grey coverage was great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorColor is too orange for me. My roots came out really light on my dark brown hair. But everything else was great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri M. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |