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Custom Color Set
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66,754 Verified Client Reviews |
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UnsatisfactoryI have only just used the first colour package and am not happy with the result as the colour is very dark AND before I had time to contact you to cancel any more products being sent I received the second package! This is very upsetting as I tried to cancel any other packages but could only delay the delivery date as there was no way on your system of stopping further deliveries. Please accept this message as my formal instructions that I do not wish to receive any products from you with IMMEDIATE EFFECT! And you will remove all my personal and card details from your database on receipt of this message and will confirm by email that you have closed my account with you and that you will not take any further monies from my Bank Account. I am self-isolating at the moment so I am unable to return the second box at this time. I have tried on several occasions to call you but all lines are busy. Please respond ASAP - regards Sue Harding 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue H. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Way too dark and not what I thought I was gettingMy previous hair color, a box color, was a medium auburn I liked and received many compliments on. The color in my eSalon kit, applied according to their instructions, is a solid dark brown which looks unnatural and is not what I ordered. I am very fair, have very pale eyes and had natural auburn hair, which suited my coloring, for the first two decades of my life. This color makes me look older than I am and is way too dark for my complexion. I am very unhappy with it and will not be ordering from them again. What I will be doing today and tonight is trying to remove the color so I can start over and use my box color again as it is less expensive and gives me the results I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Much darkerMuch darker than anticipated, also more red than blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
One shade lighter pleaseCannot get used to the darker shade. I do like the color but wonder if it could be just a bit lighter. I would like that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPierrette T. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No red at allLuckily my hair turned out close to my natural color, but that means 0 red tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrista G. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts have been in contact via email to assist in this process! |
Color Too DarkThis color was supposed to have red and mahogany in the brown but all I see is dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t Cover All my greysI really wanted this to work but it did it cover all my greys. I’ll try it one more time but if it doesn’t do the job I will not purchase any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBow - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulThey literally sent me the wrong color and my hair was fire red. This is the fourth mistake and I’ve had it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnhappyIn the middle of my hair started turning grey within a week and a half I feel I should get my money back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosephine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I asked forI asked for a light -med blonde, I indicated that I wanted to be close to my current color, what I got was terrible!!! It’s red, brassy, ashy, and dark!!! And it’s dull as can be!! The worst color ever! Never once did anyone get in touch w me before shipping, to discuss anything. DO NOT RECOMMEND 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |