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Custom Color Set
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66,655 Verified Client Reviews |
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This product is like waxI followed directions as specified. I jumped into the shower and start rinsing my hair and then my whole body is covered with something sticky/wax like. It was such a horrible experienced. I tried to wash it of my hair and it is still there...it took 45 min to remove it from my body. I ran out of hot water. Horrible, horrible...i want to cry. My body is still feels waxy and I wasn’t able to remove it from my hair. I can only image what this is doing to my shower drain. I’m gonna need a plumber. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the texture of our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
GreyThis color was perfectly matched and I loved it. However it did not cover my gray as well as a salon color or even drug store box color. I tried to get back on to my account to tell my colorist this but there was no way to send her a message. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage and the miscommunication, however we are pleased to know that overall you are happy with your color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didnt cover greyColor was ok but didnt cover grey for more than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin G. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedVery disappointedI asked for more mahogany to be added to my color and they didn’t add any its even lessSo I’m not gonna even use the box I was just send I’ve used it twice before and I was unsatisfied. I gave him a third chance and they didn’t do the right one I hate to complain but very unhappy with the results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittney R. - Thank you for your feedback. We’re so sorry to hear that you were not satisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was short livedThe last two boxes did not have the longevity of the first. Unsure what has changed, but quality is no better than what I can get at the grocery store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
MehColor was nice but didnt cover gray roots. I asked for a little darker color, received same color. I'll try again and see what happens. Got better results from Sally's color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyI had canceled my membership due to the fact there wasn't enough dye sent after the 1st time. A couple of months later after constantly getting emails I decided to join again and they only sent 1 bottle rather then the 2 you receive when you 1st start. I have very long hair. Id I would have gotten the 2cd bottle for the 1st time I'd be happy due to the fact I havent colored my hair in months. So now im canceling again. I love the product but needed the initial 2 to begin again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllyn W. - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color quantity. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color ok but hair super brittle and dryThis was very rough on my hair. My hair was so dry and harsh. I think there needs to be a stronger conditioner. I also do not want to continue if this is now $27plus each time rather than the $10. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber L. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Did not coverI was very excited about this but the color did not cover the grey and did not cover the highlights I had. Also the root color was darker than the end color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrena M. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Need color adjustmentI need more red in the mix. I want an Auburn look with brown. A bit less mahogany. Can we adjust this is my next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana N. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |