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Custom Color Set
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66,655 Verified Client Reviews |
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Not very easyThe color last only 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
MehThe color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Cute box and kit.Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product was damagedI was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Got the job done but definitely not salon qualityMy hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not diminish the red tone in my hairI had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My Hair is tooooooooooo DarkI requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark. after I apply my color I wanted to cray because I haven't had this dark color in years :( :( I need my hair more RED not black. my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRomney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please CANCEL my subscription.While I love the color, I don't like the burning sensation on my scalp which occurs for days days after my color as well as I my skin peeled along my hairline and scalp this last time. There is something in your product that does not agree with me. The last time I called in and spoke to my color advisor, she told me not to put the dye on my scalp and to try to avoid it. Really?? Hard to do when this is inevitable. PLEASE CANCEL NOW!! THANK YOU!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the after-effect of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't matchIt lightened some and covered the grays but my hair has an orange tint and isn't as light as was supposed to be 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Much too darkThe color was not at all what I was expecting...nor did it match the color charts on the page....I know I will be coloring my own hair for awhile but I'm not sure I can trust ordering from you again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that the color did not meet to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |