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Custom Color Set
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66,689 Verified Client Reviews |
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Not the right shade and no gray coverageI spent a lot of time adding pictures, explaining what I was looking for. None of this was taken into account for my “custom” blend and I’m almost positive the shade was just sent as is with no customization. When I stated that the color didn’t work for me (was not even close to the shade I asked for, gave me hot roots, and didn’t cover grays) I was basically met with insinuations that I was too old to get the shade I wanted, the colorist stating that the models in the photos I sent “didn’t look like they were also trying to cover grays”. I’m 34. Maybe this is a good solution if you want exactly the shades they have available, but if you are looking for customization or the kind of consultation/thought you’d get in the salon, look elsewhere. I’m just gonna try blending my own with products from Sally’s, little tip that maybe these “master colorists” could use: when blending yourself, use the percent of a natural color (i.e, brown) corresponding to the percent of gray hair you have. So, for me I have about 20% gray, so I’m planning on using 20% brown, the rest bright red (my desired shade). Good luck! Hope your results work better than mine! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKacy E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still no good coverage.Not good gray coverage at all. It seems like if si ask for one thing I don’t get the other one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGiovanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It can get betterI am not fully satisfied with the color of my hair, I think it can get better! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNavpreet - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover graysI was very impressed with the delivery time, but the product fell short it did not cover my grays. I hope people have better luck because this really could be a great product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s far from medium blonde!My hair is brown with a red/orange root tint! So unhappy right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AaaaaaacccckkkkSo much of my hair fell out and the color I was left with was a dull reddish brown blahhhh. Never should have tried this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We apologize for the delay in our response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I really like the hair coloring kitI thought I would try shampoo and conditioner and also the leave in conditioner but the conditioner smells like hair coloring doesn't work still makes my hair dry the leave in conditioner doesn't work for my long thick and curly hair wasn't impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody M. - We're truly sorry that our Universal Leave-in and Color Care Shampoo & Conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs! |
The colour is amazing but...I’m editing my review because it’s now been 2 weeks since I’ve done my colour and my grey are all out already. I thought the colour would last a bit longer than 2 weeks. The colour and products are good but just don’t last as long as I would hope for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKubra K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bold and brightPlenty of product - great added things like 2 pairs of gloves and the stain wipe The colour was too bold for me and will need to tone it down - I also found the product very drying for my hair and used a lot of conditioner every wash since - 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnsatisfactoryI have only just used the first colour package and am not happy with the result as the colour is very dark AND before I had time to contact you to cancel any more products being sent I received the second package! This is very upsetting as I tried to cancel any other packages but could only delay the delivery date as there was no way on your system of stopping further deliveries. Please accept this message as my formal instructions that I do not wish to receive any products from you with IMMEDIATE EFFECT! And you will remove all my personal and card details from your database on receipt of this message and will confirm by email that you have closed my account with you and that you will not take any further monies from my Bank Account. I am self-isolating at the moment so I am unable to return the second box at this time. I have tried on several occasions to call you but all lines are busy. Please respond ASAP - regards Sue Harding 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue H. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |