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Custom Color Set
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66,637 Verified Client Reviews |
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Color fixI had a bad experience with my first shipment and so my salon expert sent another color however it basically was same as previous 'very frustrating 'cant afford to do anymore with it currently 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy M. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DO NOY BUY- Turned my roots orangeOrdered light blonde and applied to my roots as instructed. Was horrified to see once washed that my roots had turned bright orange, which look horrific. Ladies do not buy this, go to the salon instead! Will cost me a fortune to rectify and has undone years of good work on part of my hairdresser! Highly unimpressed and will not be recommending to anyone! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good colorColor overall was good, did not work for my gray hair tho. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaydis L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Why my color want color my gray hairMy color don't last. My gray hair is back after a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucile W. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I bought this because I was told it does NOT have bad chemicalsI'm so bummed. I am breaking out like crazy. I looked for a product that would not have the PPD additives or any harsh chemicals. Madison Reed promised that I would love this product and I've done nothing but scratch my head, my neckline and its even effecting my eyes, ears, forehead--basically everywhere. The presentation of product is nice, I like the color, although I wanted dark ash brown--the blue black is tooooooooooooooo dark. I didn't even put all of the color on. Once you go black, black you cant do anything else. The color was too much and I'm breaking out like crazy. So Madison Reed lied. They are just like any other product---full of harsh chemicals that will probably give me cancer. Not right that they lied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had a bad experience with a hair product. However it seems that you have eSalon mixed up with Madison Reed. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Customer Service to resolve your concern. Please let us know if there is anything else we can do to help! |
My color didnt come thruMy color didnt came true 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted and expectedThe online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
just okI'd appreciate a refund. not as great as I thought it was going to be, just ok 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The roots are way too darkRoot are more black and way too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help! |
Tough greys?I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |