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Custom Color Set
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66,655 Verified Client Reviews |
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Never received orderWhere is my order??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize for the delay in response to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Black colorI like the color and everything that came with it but my hair was very dry and felt like hay straw after rinsing it out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
GRAY HAIRDid not cover gray hair as well as I first thought it did. After several washes, the gray was back. Otherwise color was good and the condition my hair is in is good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorMy hair turned out a dark brown......I have red hair. Not happy with it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Went a tad red/orangeLove coverage without odor but this time my color is more red than golden brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
BrassyPrefer ash blonde but when I dyed my hair the color was to brassy. My hair looked like a copper red color. I thought maybe it was just the first time but no it was every time. I wrote a request online for an adjustment but the color was not adjusted. Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOneida O. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
nice shampoocolor was a little to light..does not cover grey very well please cancel my future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHazel H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Easy to useA little too dark, a little more blond added. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did Not Cover GrayThe color itself was spot on and easy to use, unfortunately, it did not cover a fair amount of my gray. Very disappointed since I waited almost 2 weeks to receive this. Followed the directions to a "T", perhaps keeping it on longer to process? Unsure since it stated 30 minutes. Will have to re-color soon. Unsure if I would try this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great at allRed color had a purple tint to it and way over complicated to use. I wouldn't use it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarin S. - We truly appreciate your feedback, and we are so sorry to hear that our color and overall experience with us did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |