|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
TAKES TOO LONG FOR DELIVERY!I'd love to offer this a 5*****, but the delivery system you've chosen takes too long, nearly 2 WEEKs... If you fix this, likely more STARS coming your way. 2nd Order, same slow delivery. I'm sure you can do better, just sayin' 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJill- We apologize for the delay in our reply to your review. We're truly sorry that our shipping times were longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Darker than what I’ve chosenThe color was darker than what i had chosen. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAna C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was supposed to lighter and cover greysDid none of that. Waste of time and money 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HesitantI was scared to try this new product at first, it took me a week to open the box, the instructions were really clear, many steps to it and I thought the process was going well until I washed it out and it stained my bathtub. My hair looked dark more black than any blue and a bit dry. It did look natural on me, regular black color. After a week I noticed the color seemed to be fading, which was disappointing and my whites were appearing, Not sure I want to retry knowing the cleanup that awaits me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don’t send me anymore!Haven’t colored my hair yet!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
ColorI loved the over all color. But the roots still show and this time they have a light brown texture with grey in it. Overall it was ok and I going to try just one more time 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super darkYou ruined my hair, I had a 7, and you recommended a 6 for my dark natural color And now it is totally black. Horrible color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatricia P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfiedI was under the impression that this color was "brown" with "purple highlights" but I was very wrong! There wasn't a glimpse of purple of any sort in my color & it didn't even color all my silver (Not grays lol) So I will not be reordering from your company...I'd rather let my silver come in & show my wisdom👩🏻🦳 Thank you for trying though! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeanna B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
High Hopes But Little resultsMy color was a cool blonde. It was applied as described. The processing of color looked good - very similar to salon, but the end result was very disappointing. My natural hair is very gray, almost white and the eSalon color had no impact on roots at all. Even with a 20 vol developer, no change, other than my hair felt a bit dryer. Sorry - As I said, high hopes, but did not work at all for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not HappyColour was not at all my colour. My scalp developed itchy bumps after using this. Will not be ordering again. Have yet for them to follow up on their 100% guarantee! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoanne W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |