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Custom Color Set
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66,637 Verified Client Reviews |
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ColorI finally received my color we did a test area color seemed ok. We did the process as directed. Humm color didn't cover the grays well and its not a dark and more red than mahogany. When I placed the order I was almost 5 weeks from last professional color, by time I received color I was almost another 4 weeks. Giving me almost 9 weeks since color so a lot more. gray. Applying color was easy just not thrilled with color as it is more strawberry than mahogany. I figured since im working from home now was a good time to try something darker richer,. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I am not thrilled with this product. How can I cancel my account?I need to cancel my account. Please let me know how to be removed from your contact list. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan K. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Cover GreyThe color itself was perfect. After one week the color isn't staying on the grey. So bad coverage. However, the overall color is still good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah O. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application, however we are pleased to know that you are satisfied with the overall color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good thing we are in quarantineNot happy at all. My hair was a light auburn. This dye made it feel crunchy and turned it dark brown, black in some areas. Except the greys. Those are still there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah O. - We appreciate your feedback here at eSalon, and we are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
grey after first washI have just washed my hair for the first time after the coloring and all the gray hair reappeared in the partition as if I hadn't color it . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color didn’t turn outI got this with the thought of wanting to dye my hair dark blonde. I got the semi permanent dye because if i didn’t like it then it would wash out. Once i got my kit it was put together very nice and easy to understand what to do but my hair turned out very orange and not dark at all. I have emailed support and they have not answered me after a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertslaiken B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color sentI asked for a change in my color and was sent the same exact color that I have been using. I am very unhappy with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather N. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Copper Hair AgainI made it very clear that my hair tends to regretfully turn copper and asked for a blue, or ash base. No success 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerri K. - Thank you for your feedback! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Absolutely terrible colour, and I don’t know how to fix itNot even remotely close to what I had imagined or my natural colour. My ends are darker than my roots in a terrible cherry red. My roots are a lighter Cooper brown and lighter than my ends, but blotchy colour. The copper latched on to my front and the grey are now brown. But not a brown that is the same as my natural dark medium brown. There is nothing consistent, natural looking or close to an medium brown with some Cooper. The red given to touch up my ends is so unbelievably fake looking I haven’t had hair this bad since I started dying my hair in junior high. I’m not even sure how I’m going to fix this with all salons being closed because of COviD. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didnt workliterally my hair is the same color as when it first started .... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVi T. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |