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Custom Color Set
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66,637 Verified Client Reviews |
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Too Dark!I sent pics and looked at the pics online but the color was too dark. I normally purchase medium ash brown Clairol Root touch up for in between salon styling. But the esalon medium ash brown was DARK ASH brown. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color match is spot on.I really like the color, the match is perfect. The packaging and tools are great, the shampoo/conditioner is great but I think that the gray coverage is not the best. I last colored 9 days ago and there are little grays re-emerging right along the front hair line right at my forehead. Additionally, the color seems quite drying. This isn't a huge issue as I can deep condition as needed but still an issue since I have used store bought box colors that actually improved the overall condition. If I could get that level of condition with this level of color I would never go to a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I like that I can color my hair whenever I want to.The color match is almost perfect. I do have an issue though; the color doesn’t cover my grey around the edges and it doesn’t last like salon color. Do I need a different type of color for better grey coverage? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri S. - We appreciate your feedback. We are also glad to see that you had a chance to discuss the matter with our Color Team. Thank you for your patience. |
InadequateThis is the second time I’ve tried Esalon in the last six years. Both times I’ve wanted all over color and both times they only sent me root touchup color. My gray roots took the Esalon color for four days and then my gray was super obvious once again. Never again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsD. Hannon S. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Off a Few ShadesI was embarrassed when I saw the color. It was not what I expected and I tried hard to make sure that I provided pictures and information to get the right shade or very close to it. I just talked with a representative and they are sending me a highlighter kit and the next color free, so I am trying to see what happens, but I am discouraged that it's so much darker than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the shade of your color application. However based on your profile, we see that you have already worked with one of our Color Experts again to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorMy hair is already pretty blond and I was just hoping to lighten it up a bit. Instead, it made my hair have a reddish/orange tint to it. I followed the directions exactly. Pretty disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChelsea W. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nooooo i want to cryyI waited one month for this to ship i wanted ashy dark blonde and i got brown hair !! And i wanted ashy and am dealing with orange this is a disaster ! Just go to the salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKazhaw - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Extremely disappointed with the colorI was so excited for my color to get here because it was “created for me”. My color choice was darkest brown mahogany copper stated my color was soft black and from the color match it SHOULD have been just as the description of my color selection . But I ended up with blackest black !! I never was that dark as a kid....it’s as if I walk into any store and purchased an inexpensive boxed color. I wanted dimensions in color but ended up with terrible flat chalkboard black 😖 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This is the same color I want please.Same color please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsA P. - Thank you for your feedback! We are so thrilled to hear that you are satisfied with the color application. We appreciate you taking the time to try it out, and to share your experience with us. However, based on your profile, we see that you have already worked with one of our Color Experts to meet your requirements. Please let us know if there is anything else we can do to help! |
Grey coveragemost of my hair covered my grey well but still left some uncovered. And it still is running red into my showers. I've done exactly as instructed and would appreciate more advise as to help both situations. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaWanda S. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |