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Custom Color Set
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66,689 Verified Client Reviews |
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Please stop sending your product and cancel my subscription.Your product is fine, but I will never use it again. I do not like your website and how you prevent the consumer from cancelling. It's unethical! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelice B. - Thank you for reaching out. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Don’t like itDon’t like it. Cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDyann S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover grays and left product on longer than needed.Disappointed. Your hair color may not be strong enough to cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole S. - Thank you for your feedback. We are so glad that you could discuss your concern with our Color Team. Let us know if you need anything else. |
Light blondeTrying to figure out how to cancel this all together this did not cover up my gray and I was not satisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedI was expecting a very good product based on the reviews, and I am very disappointed, my grows turned out very dark and my ends very light, it has a very poor cover for grey hair. The color does not look even at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiliana E. - Thank you for your feedback. We are glad to see that you could discuss your concerns with our Color Team. Let us know if you need anything else. |
Not correct colorI wanted it way lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turned orangeSo not happy. My hair is orange at the roots. I literally stated I wanted Ash blonde my natural hair color is not even that dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Far too darkHad requested a lighter brown colourway and ended up with very dark, brown hair with red undertones. Really don't like red. I would like to say it doesn't really matter due to lockdown, but I am still working, and seeing people, social distancing... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Never receivedPlaced order March 25, order sent April 6 and I still haven’t received it. I understand todays times things may take a while but 16 days for within Europe seems a bit extreme. Another international purchase (different company) I made was here within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa V. - We truly appreciate your feedback. We're also glad that you managed to discuss this matter with one of our Color Experts. Thank you so much for your patience. Please let us know if there is anything else we can do to help! |
Hair Root Coverage nice but didn't lastThe product was easy to use and the root color was a good match. Unfortunately the coverage was just ok and didn't last two weeks. I feel I wasted my money. I tried calling and left messages and no one got back to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |