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Custom Color Set
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66,637 Verified Client Reviews |
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Please do not send anymore.I tried to cancel but no way to cancel. Please stop do not like product!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very dark colourI ordered a nice chestnut brown , I sent pictures and I was really clear about wanting brown hair. I today have black hair. I’m very disappointed and upset. It took me ages to get my order and It was completely wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYanna S. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. I hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots did not fully takeI find some of the stubborn grays, especially at the temples, did not fully take the color. Also I noticed my hair felt particularly dry and frizzy after this. Can I get a more moisturizing preparation? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not any better than what I remember box color to beBased on my overview of the process, no one ever contacted me regarding my color selection. The packaging is cute but I would expect if the directions suggest I clip my hair up in 4 places the clips be provided, at least with initial order. While my first order was 50% off I do not feel this product is worth the full price. No additional service/support or direction than you would get in typical box hair color. I bought as a root touch up and not all gray covered (at temples specifically). I will see how long it lasts but overall rating is "average". 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca R. - We’re so sorry to hear that you were disappointed by the results of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair turned pinkI was hoping for a red copper but instead my hair has turned an odd reddish brown at the top with very pink lengths. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover greyDid not cover grey as well as I thought it would color wasn't as the Same as the color I use over the counter. Therefore please cancel all future orders thsnk you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia V. - We appreciate your feedback and we are glad that our Color Team could discuss it with you. Let us know if you need anything. |
not enough colorthere was not enough color in the box to color all my hair, the packaging was excessive, what a crime against nature. Never again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy D. - We’re so sorry to hear that you were disappointed by the quantity of your hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color and shine are nice, but didn't really cover my gray and base color lightshine and tone are nice but didn't cover my gray well at all and lightened my roots more than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLael S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This color did NOT cover my grays. Completely disappointed.I was very excited to try dying my hair with my 'custom color' which was dark brown with gold tones. However, when I finally took the plunge and time to dye my hair, I was sadly disappointed. Instead of the color as stated, I wound up with brownish-gold and gray roots along with my already dark brown hair. I left the product on AMPLE time and followed the instructions so there's no reason a custom color couldn't do what any over-the-counter hair dye could: COVER THE GRAY! That WAS the point of this whole exercise after all (at least for me it was). Looks like it's back to L'oreal while still sheltered in place! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste B. - We appreciate your feedback. We are glad to see that one of our Color Experts could discuss this matter with you. Thank you for your patience. |
1st colorNot even a week in and my color is washing out already. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyla L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |