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Custom Color Set
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66,637 Verified Client Reviews |
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My head still itches 7 days laterEvidently I'm allergic to this. The color was very good but I still am not sleeping well due to the itching. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie F. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Orange RootsMy so called custom color turned my roots orange. They will not refund my money. Suppose to send me another color to cover it up it has not been shipped out yet. It has been a week already. So much goes for their guarantee, I'm going to file a BBB complaint. Better off researching and buying your color at the store. I do not recommend esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret N. - Thank you for your feedback. We apologize for the delay of your delivery, and we are glad to see that you have finally received your order. Thank you for your patience. |
ColourI was really disappointed with the hair colour and the dullness of my hair after colouring. Don't think I will be placing any more orders in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my greyI wasnt to happy i did follow instructions . but still did not cover my grey well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorWas not happy with this product, did not cover the gray and just not happy.wont order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon Z. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorColor came out too dark - it may have been my fault. Will request color to be lighter for next order & have the ability to cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie B. - Thank you for your feedback. We are happy to see that our Color Team contacted you to discuss this matter. Let us know if you need anything else. |
GraysHoping next time it'll cover the grays better. I will have to leave on much longer than the 30 minutes. Not too long though. Plus I never received my coloring brush, so I'll need that for the next color. Not too bad though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerrilyn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover greysThe color itself is perfect I love it but I’m so sad it didn’t cover my greys even after I left it on for over an hour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna T. - We appreciate your feedback, and we are sorry to hear that you were unhappy with your gray coverage. Since you could discuss the matter with one of our Color Experts, let us know if you need anything else. |
Not the color I wantedIt's much darker brown than I expected. I was pretty sure I explained the color I wanted, I think I even sent a picture. But my real hair is much redder. I would like to know how I can redo this? Julie Brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please stop sending your product and cancel my subscription.Your product is fine, but I will never use it again. I do not like your website and how you prevent the consumer from cancelling. It's unethical! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelice B. - Thank you for reaching out. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |