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Custom Color Set
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66,637 Verified Client Reviews |
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Love the service color okPurchased this to go from my bright blonde back to bit darker of a color. My colorists really was amazing at explaining the process and suggesting my color fill. I just don’t feel that the color really pigmented enough. I have reached out so hopefully my colorist can get me corrected into something I’m a bit happier with but I will continue to try with esalon as I am so impressed with their shipping speed and service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still not what I wantedI wanted alittle more ash when I re did my plan, but there was no difference eyween the first time I ordered and the second, it’s still too light and alittle brassy it’s ok tho it’s never gunna be just right, thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OrangeIt turned my hair orange. I would try a darker shade next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Maybe my mistakeI guess I filled the questions wrong I got my natural color which I wanted to darken. My gray is now pink. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My head still itches 7 days laterEvidently I'm allergic to this. The color was very good but I still am not sleeping well due to the itching. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie F. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Orange RootsMy so called custom color turned my roots orange. They will not refund my money. Suppose to send me another color to cover it up it has not been shipped out yet. It has been a week already. So much goes for their guarantee, I'm going to file a BBB complaint. Better off researching and buying your color at the store. I do not recommend esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret N. - Thank you for your feedback. We apologize for the delay of your delivery, and we are glad to see that you have finally received your order. Thank you for your patience. |
ColourI was really disappointed with the hair colour and the dullness of my hair after colouring. Don't think I will be placing any more orders in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my greyI wasnt to happy i did follow instructions . but still did not cover my grey well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorWas not happy with this product, did not cover the gray and just not happy.wont order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon Z. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorColor came out too dark - it may have been my fault. Will request color to be lighter for next order & have the ability to cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie B. - Thank you for your feedback. We are happy to see that our Color Team contacted you to discuss this matter. Let us know if you need anything else. |