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Custom Color Set
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66,637 Verified Client Reviews |
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Grey coverage was rubbishThe application was easy, same method as other home colouring kits but the coverage on grey hair was appalling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaruna A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
BrassyThe color did not damage my hair but it was so gold and brassy looking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happy with colorwould like to cancel account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked on resolvimg this issue. Please let us know if there is anything else we can do to help! |
Disappointed, it didn't cover my gray hairs...I was hoping that I would like this product, as the customer support team is excellent. I left color on as specified, it didn't even cover my gray. I don't want to place another order. I will continue using L' Oreal product, as I have in years. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray coverageI have never had a problem getting gray coverage, but didnt get good coverage from this product. I loved the packaging, and its perfect for someone that likes more natural colors, but the red wasnt as intense as I wouldve liked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
roots showingcolor was too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaru - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
To darkThis damaged my hair beyond repair. I'm at a loss of the different quality. The first was amazing re second was darker and damaged my hair with out a request if change. Super disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayThe color was OK but it did not cover my gray. And it left my hair a bit dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsT - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I'm definitely not a hair stylist!It was hard for me to do. I didn't get enough coverage and should leave on longer than stated. Didn't last long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Very unhappy with the websiteI accidentally ordered root touch up when I wanted an all over color. I'm happy to order again but this website will not let me change my custom order and will only let me order the root touch up again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |