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Custom Color Set
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66,637 Verified Client Reviews |
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Got exactly what I didn't wantMy roots are now red while the rest of my hair is beautiful blonde. I warned that my hair has a natural red to it and that's now what I've got. It's awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrianna A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It did not completely cover my gray.I still have areas of my roots that are still gray. Despite having expert application of you product by a professional, there are still sections of gray that were not covered. We did this last night and I'm not happy with the results. Please send me the two necessary components to redo it in a little while. I don't need the rest of the kit. i would expect this to be free since your product did not work as advertised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not too bad, almost impressed me..Up until I washed my hair the next day (or 2) the color was perfectly matched to my own. My grays are starting to appear already after the first time washing, pretty disappointing since that's the main reason I ordered this product. It made my hair very soft though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So difficult to get what I orderedOrdered a couple weeks ago, filled in all the information that was asked for including my goal with the color, which was all over color. My order was reviewed by a stylist she changed the color to something she thought would be better but when I got my order finally after waiting almost two weeks it was labeled root touch up not all over color. After calling and speaking with a representative it isn’t enough to get my hair colored so I have to wait another 3-5 days after the color is recreated to get what I ordered originally! All in all I haven’t tried the product yet and won’t be able to for about 3 weeks after my original order. Hopefully this color is phenomenal for the amount of time I’m having to wait just to obtain the correct order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeanna- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No bowl or clips. Wrong color.first time trying. Half of the order is missing, wrong color. have tried getting through by phone all day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hated The Color!!This was not even close to what I was expecting! My previous hair color was a reddish brown and that’s what I wanted!! Now it’s dark and ugly!! I’m so disgusted with it! 😠 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosie B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I don't even know what to say...I can't really complain because my goal was to cover the gray hair from my roots, also because I mean this was my decision and in the situation we are living there was no other option. However I was not expecting my hair to be this dark, I mean I had highlights.I wanted the color to match my COLORED hair not my ROOTS. I mean of course not as light as highlights but a light color to match the whole color evenly. Now my hair color is completely DARKER than I thought it would be :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Price is good but not what expectedGood price but color already faded 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t color grayNext day gray was back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
blehit wasn’t purple at all 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsJenaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |