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Custom Color Set
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66,637 Verified Client Reviews |
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Orange!Turned my blonde hair orange! I asked for purple undertones, so I'm not sure what happened. Planning on cancelling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayI used the eSalon hair color on my gray roots following all instructions and the suggested time needed to cover and match hair color. The temples did not color and a few areas on front top of head did not take the color. Not sure what happened since my gray roots were totally saturated with dye and I let it sit for the whole time. I gave it a 3 star rating bc the color IS nice -just disappointed w the poor coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We apologize for the delay in response to your review. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3 x not a charmI wrote to e salon to not send my color. They said I would get an email when shipped which I didn't. They said it would be delayed I get that. So I told them to cancel order because last 2 orders to brown and this one lighter but still brown I did not want gold. When I called to cancel they said it was shipped.I said I did not get an email. They said to send back but I have to pay shipping. I do better on my own although I had to bleach the to get last color out.It is 7 hours later still have not been notified it shipped . If it was shipped this morning it would of been scanned. I was asked to understand why it was late. But I guess customers do not get the exceptions the business is asking of me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Much Lighter than expectedI requested darkest brown (my hair is nearly black) and the roots are orange-tinged. Not at all what was requested in spite of following instructions to a T. Also, the color really stained our shower walls, an experience I have NEVER had with other commercial coloring kits. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover gray even with doubling the timeI liked the color much better. It did NOT cover the gray. After checking it throughout the process I added an additional 40 minutes Which means it took over an hour to process . This does not seem normal. The hairdresser does not take near this time. I have ordered again and am hoping you can change the formula. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dries HairTerrible, my hair is long and luxuriously naturally soft. But after hair coloring is dry and knotting up terribly. And if that's not bad enough the hair dye was supposed to be medium brown not completely dark almost black! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color lighter than expectedThe color that I wanted for my roots was too light. A little disappointed as I love this product normally. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesley - We apologize for the delay in response to your review. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom ColorDid not receive the True Results I Expected. Will Need To Adjust My Color At This Time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosaritta - We apologize for delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageWishing for better gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We apologize for the delay in response to your review. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Did not cover my grayThe color was a very good match. However, in 2 days all of my gray roots showed through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |