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Custom Color Set
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66,615 Verified Client Reviews |
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Nothing like the color I choseI carefully chose a color for my completely gray hair. The warm honey brown I chose made my hair RED. At least the hair it actually covered was red...there was a lot of gray left over. eSalon kindly sent me another color to cover the red, and the box said "light brown." I now have DARK brown with a MAROON glow. I look awful. The only positive is that the eSalon product DID greatly improve the feel and body of my wayward grayness, so I am happy for that, but I won't be using the product anymore due to the weird color results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour is short livedI loved the colour until it washed out in 2 shampoos - followed the directions and used high quality colour safe products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
had trouble covering graysMy grays showed through a little 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElsa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Over chargingI cancelled the order as soon as I received notice of shipping because I did not like the colour. Even though the product was not shipped and I did not received it , I only got a partial refund of what they charged me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Beautiful color, terrible covering grayI absolutely love the color! However after 2 days I washed my hair for the first time with the shampoo included in the kit and the color immediately came off the gray hair. I was so disappointed! I left the color on for 30 mins as the instructions stated. I would love to have the same color next time but with better coverage of my gray’s (the only reason I dye my hair in the first place). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
fiery red instead of brownI have lots of grey, which are now very RED. Rest of my hair is dark brown now with a red tone. TOTALLY NOT what i was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTwinkle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough product.Although the color came out nice I have a lot of splotchiness because it didn’t receive enough product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEnedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No graysAloha, I was happy that the color covered my grays, but i think the color overall was too dark. I expected some kind of golden brown that would lift some color from my dark hair. The shampoo smells great lots of lather, sorry not happy with the conditoner. After blow drying, my hair felt dry, no shine. But overall my whites were gone and I love the package has everything. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not workI dyed my hair before doing this from a black to a dark brown. I ordered the violet/brown. In the picture, it showed purple. When mixing the solution with the developer, it was purple. Somebody please explain how my hair turned to black! I followed the directions to the tea, and it made my hair darker with no color tint at all. #Terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmbrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not customized, roots onlyI was sent a kit for roots only. I need color for all of my hair as it is usually medium brown and I color it copper/red. Most of the red has faded. I was sent a "custom" medium brown that is apparently not red at all. I'm not willing to try and ruin my hair. I was never able to get in touch with a stylist and finding a way to return/get your money back is confusing and time consuming. No thanks. Update: I was sent a form email response telling me to do a strand test, even when my feedback was that I do not have enough color and do not want brown in my color (the color wheel in the instructions provided shows WAY more brown than I wanted). My request for a refund has been ignored. My questions about why I was sent a color with so much brown when I asked for red and why the kit is roots only are still unanswered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |