|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
My color had a red tone instead of blondShould i do something differently? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTrish- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not the color i wanted .I would not recommend the color for esalon . it didn't turn out the color i wanted and was much darker unfortunately . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good product, just not quite what I was hoping for.I’m truly sad my hair didn’t come out the way I had hoped color wise. It DID come out a pretty color however, and the product, smell, packaging, instructions are awesome! I normally go to my stylist but couldn’t due to stay at home orders. Unfortunately I think I will have to wait and go back to her to tweak it in person. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTracee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The color choice was greatGreat color. A little darker than I had, but I like it. I am a bit disappointed that my gray roots still show. The color was great.. Love the step by step instructions they were perfect! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicolle - We're so happy to hear that you're enjoying the Custom Color kit! We truly value your feedback and look forward to hearing from you again in the future. |
Color wash outI colored my roots left the product on for 30 minutes didn't want it longer in my hair . As I was rinsing out the color it was a formula of mush I can't describe it I was washing out the color like 15 minutes in the shower finally . This is also the reason I stopped my purchase. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVeronica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too dark. Very disappointed.I’m annoyed that I’ll have to do this again and worried I won’t be able to fix it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlyson S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor productColour hasn't covered my grey roots and I'm now left with very light roots that still show a lot of grey very disappointed with this product . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElaine G. - Thank you for your feedback. We are sorry that your gray coverage didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not workingReally just not for me 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheila T. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No hints of mohaganyThis was supposed to have at least an idea of red or purple tones in it. I see nothing. It’s extremely frustrating. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMegan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color and body did not lastI liked the color for the first week. I was disappointed that it start to fade after one week. I was also expecting the volume to last longer than it did. I use a high quality salon shampoo, so I know that the shampoo was not the reason it did not last. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnne A. - Thanks for your feedback. We are so sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |