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Custom Color Set
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66,615 Verified Client Reviews |
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Poor productColour hasn't covered my grey roots and I'm now left with very light roots that still show a lot of grey very disappointed with this product . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine G. - Thank you for your feedback. We are sorry that your gray coverage didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not workingReally just not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila T. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No hints of mohaganyThis was supposed to have at least an idea of red or purple tones in it. I see nothing. It’s extremely frustrating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color and body did not lastI liked the color for the first week. I was disappointed that it start to fade after one week. I was also expecting the volume to last longer than it did. I use a high quality salon shampoo, so I know that the shampoo was not the reason it did not last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne A. - Thanks for your feedback. We are so sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
it turned out brighter than expectedNot entirely happy with the colour after following instructions to the last letter. It has faded quite a bit and is now a bright ginger, my highlights are also coming through. I would like the colour to be a reddish brown and richer, which is how the picture looked on the screen. The condition is okay so far but I only coloured it 4 days ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola N. - Thank you for your feedback. We are sorry to hear that we didn't meet your Color expectations and are glad that you could discuss it with our Team. Let us know if you need anything else, we would be happy to help. |
color not what I expectedMy color this time came out too brassy- golden. I like a more natural blonde not strawberry and my roots came out more golden than I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Grey CoverageThe colour is great, but the grey coverage is very poor and after only two washes it’s faded markedly on the grey. I followed the instructions to the letter. A shame as I had high hopes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom color setIt was not ten dollars I ordered a few other things but it took a bit to get to me and I paid more. But color did not stay in as long as I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Nothing like the color I choseI carefully chose a color for my completely gray hair. The warm honey brown I chose made my hair RED. At least the hair it actually covered was red...there was a lot of gray left over. eSalon kindly sent me another color to cover the red, and the box said "light brown." I now have DARK brown with a MAROON glow. I look awful. The only positive is that the eSalon product DID greatly improve the feel and body of my wayward grayness, so I am happy for that, but I won't be using the product anymore due to the weird color results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour is short livedI loved the colour until it washed out in 2 shampoos - followed the directions and used high quality colour safe products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |