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Custom Color Set
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66,615 Verified Client Reviews |
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No no and noColour all wrong in so many ways condition left very bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia H.- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No use coloringI did not use and I want to return. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for your review and we have reached out via email to further assist you! |
Too darkOrdeted light brown, came out almost black on strand test. Called to adjust sent me dark blonde. That was the darkest brown and dull. I need very lite brown base to go with full head golden highlighted previously had. Very short hair. Ido not get it. Thank God did a strand test. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice gentle product. Still have grays...Beautifully packaged. Love the custization. Love the check ins from my stylist. The actual product didn't cover my grays all the way. After just 2 weeks the color is fading and you can see that shimmer of gray coming through..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Already showing grey at hairline after 4 days and no washingThis was my first try with eSalon. The kit was nice and arrived on time. The instructions and tools were good. However, when my hair dried after applying the color and washing it, the color was too light to match my natural roots. So the colorist should have looked at the photos I sent and adjusted the color to be darker to match my roots. Also, it's only 4 days since I applied the color and I haven't washed my hair, but grey is already appearing at my temple. I'm having to spray Root Magic on the temple area to cover the grey. This is disappointing because I thought your color formulas were made to cover grey and last for weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulile- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MahDefinitely expensive for what you get. I didn't see any difference from box colors honestly 😟 Also, not much attention to detail, considering they sent me two shampoos and no conditioner 🙄 The instructions are alright, but too much packaging. The color didn't come up very bright or "natural" looking as the ads were showing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Covered but...Covered grays but did not get any of the purple at all... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayme- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour didnt cover my rootsDisappointed that this customer colour didnt cover my roots despite advising i have resistant hair. Didnt get a refund despite emailing them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene R. - We appreciate your feedback. We're happy to see that you could discuss your order with our Color Experts. Thank you for your understanding. |
Not the colour I wantedThis is a golden orangey brown, not the colour I wanted at all which was a medium Ash blonde, really disappointed as it was expensive at £23. Has faded a bit over a week but looks like a bad dye job with orangey tones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBriony M. - Thank you for your feedback. We apologize for not meeting your Color expectations, and we are happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happy with this same as store boughtnot happy with this at all same as store bought want to cancel and there is no way to do that 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |