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Custom Color Set
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66,637 Verified Client Reviews |
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Turned my roots a brassy orange colour :(The ends of my hair are ok - and came out as the ash brown/blonde i wanted, but my roots are brassy, copper orange colour :( Not impressed! and not sure how to fix this now... disappointed after waiting for a month for it to arrive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily J. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointed!I did not receive what I wanted, which was all over color and lighten a teeny tiny bit. I got Roots Only! So they think it's a good idea to just lighten my roots. When I contacted them about this they said that was the best way to do this so. I thought these were professional stylist??? There's also no way to respond to my stylist or the person that just sent me a message. I have to go back in and start all over again with somebody new that will get my message. I would like to get my money back even though it was only $10. Oh and the $8 brush that I got, you can get at the dollar store for $2 same quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly S. - We appreciate your feedback, and we are happy that our Color Team could discuss it with you. Let us know if you have any further requests. Thank you for your patience. |
DisappointedMy first order was great. The color was perfect. For some reason though this second time the color came out all wrong. I didn’t make any changes to my formula and my hair color looks terrible this time. SO DISAPPOINTED. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren S. - Thank you for your feedback. Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve your concern! Please let us know if there is anything else we can do to help! |
leaked on deliveryFinally received this on Tuesday -post man said it had leaked and was delivered to them like it. Its unuseable I request a refund for this. Disappointed Tracey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Nice color. Need better coverage.The color that was adjusted for me is nice but it’s been maybe two weeks and my grays are already starting to poke back through. It was also extremely difficult to wash out after application. This has never been the case before 🤷🏻♀️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari V. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us soon. We will be reaching out to you to make this right! |
color is blackI have brown hair. Wanted my natural color to cover greys. Instead I got black dye that made my hair very dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMy G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! |
Like my colour but.......Although I like my colour my hair feels dry and there is too much dye for my roots which is alot of waste for the price. Also the strong amonia smell put me off too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
CancellationHow do I cancel. Can't find it anywhere 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna H. - Thank you for your feedback. We are glad you could discuss the matter with our Color Team. Thank you for your patience. |
Caused me scalp irritation and flakesThis product is not for me. I like the color and how it looks on hair, but my scalp is in really bad condition for weeks after coloring. I really don’t like to give negative reviews, but my hair is full of flakes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria B. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I hoped for.This color was not what I requested and nothing close to the color I Uploaded. I gave it a second try and I still was not happy with the outcome. The customer service was great and the packaging was phenomenal but unfortunately I have had to cancel because I am not getting the color results I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |