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Custom Color Set
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66,615 Verified Client Reviews |
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Product Not Used YetI'm sure the product is fine, but I haven't used it yet. Do not send any more! I'm sorry but I did not understand that a supply would be sent automatically. My hair does not need color that often, so I prefer to make a separate order as I need it. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BEWAREBEWARE this is a subscription. I got my first color and they snuck in a subscription. They charged me on the 10th, I received my color on the 27th, and 3-4 days later they charged me $30 for another hair dye package. I haven’t even used the first box I received yet and they are charging my card for more?! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Results of the hair color and how it colored my hair.Really dried out my hair and the color really wouldn't take on my hair and my hair for years and never had problems with other box products , I would not recommend this product I would be willing to try a different that does not dry out my hair and the color will take on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great that is customized but....It’s nice that they try to customize it for you. But the color that I got was way darker than I expected. It was suppose to be light brown but the color I received was like a dark brown! Not good 🤦🏻♀️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible service, do not recommendI received my first order from ESalon-did not cover gray and what did cover turned brown hair blond! Esalon said I should throw entire contents out and would send me a new order. New order received-did NOT cover the gray and little that did turned red--back to zero. Told to throw it all out and they would gladly send new order with directions to keep dye on longer. New order arrived with NO brush! When I called to inquire, they said they don't supply brushes! And, are out of brushes. Terrible service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my roots a brassy orange colour :(The ends of my hair are ok - and came out as the ash brown/blonde i wanted, but my roots are brassy, copper orange colour :( Not impressed! and not sure how to fix this now... disappointed after waiting for a month for it to arrive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily J. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointed!I did not receive what I wanted, which was all over color and lighten a teeny tiny bit. I got Roots Only! So they think it's a good idea to just lighten my roots. When I contacted them about this they said that was the best way to do this so. I thought these were professional stylist??? There's also no way to respond to my stylist or the person that just sent me a message. I have to go back in and start all over again with somebody new that will get my message. I would like to get my money back even though it was only $10. Oh and the $8 brush that I got, you can get at the dollar store for $2 same quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly S. - We appreciate your feedback, and we are happy that our Color Team could discuss it with you. Let us know if you have any further requests. Thank you for your patience. |
DisappointedMy first order was great. The color was perfect. For some reason though this second time the color came out all wrong. I didn’t make any changes to my formula and my hair color looks terrible this time. SO DISAPPOINTED. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren S. - Thank you for your feedback. Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve your concern! Please let us know if there is anything else we can do to help! |
leaked on deliveryFinally received this on Tuesday -post man said it had leaked and was delivered to them like it. Its unuseable I request a refund for this. Disappointed Tracey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Nice color. Need better coverage.The color that was adjusted for me is nice but it’s been maybe two weeks and my grays are already starting to poke back through. It was also extremely difficult to wash out after application. This has never been the case before 🤷🏻♀️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari V. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us soon. We will be reaching out to you to make this right! |