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Custom Color Set
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66,713 Verified Client Reviews |
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Hair productThis product smell came very strong today. Ended up with a migraine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the right colorI ordered here to be safe about the color I was getting by a professional ! I had highlights in my hair so I wanted to go LIGHTER into a caramel color . The hair dye I got made my hair dark brown it took me time to do the highlights now I’m back to square 1 . So upset 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
TerribleI tried to order a color similar to my blonde hair ( I’ve had it blonde for years by choice). I should have known it was going to be an epic disaster when I was not allowed to order blonde. I got a dark ashy brown. I waited and waited to finally use the e-salon product because I was scared it wild come out wrong and of course it did. I went from blonde to brunette which I am very unhappy about. I could have gotten the same results with an over the counter dye. I am Very upset and disappointed, what a waste of money and it makes me look horrible. Highly advice against buying e-salon unless experimenting and having very low expectations. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsh- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Completely disappointedColor washed out almost immediately. Color was not what I expected and had used in the past. Will never use again. Cancel immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI used your color and it did not even touch my gray hair. I left it on for the instructed time and it was applied to the gray hair and it did not cover them at all. Very disappointed and I would like a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not receiveOrdered this kit at the early April, but I never received the kit to try. Even the delays in the mail due to covid, I should have gotten it by now. Made repeated attempts to speak with color stylist via phone, with no luck. Emailing is no problem and I am receiving a new kit but still don’t have answers to my questions. Being patient with everything going on so I am hoping this kit is worth the wait. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I asked for!Specifically requested ash brown (dark brown without any red/brass) however was sent an auburn shade that has turned my hair red/dark ginger and it is a mess. Very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too redMy roots turned red because the light brown formula did not have enough ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little disappointingI don’t normally write reviews but I was a little disappointed so here it is. I just colored my hair with an esalon product. I love the color. It did not cover my gray at my face line. But did cover scalp gray. I also lost a lot of hair. I don’t normally color my own hair and maybe that is normal. Don’t know if I will buy again. Ended coverage! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No colour match available!I've not used this product as after I ordered it, you wrote to me saying that you were unable to match the colour to the lightness of my hair colour. I am therefore not happy to risk using something that you yourselves stated would not match my hair colour, and taking the risk that i would end up with two tone hair!! I am not really able to understand why you could not specifically get to the blonde colour shade that I have always had ... its not that difficult, and in fact I have since bought a colour product from the chemist which has done the job no problem! Therefore I will not be ordering again. Thank you, and have to say I am disappointed in the service. Lisa 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |