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Custom Color Set
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66,637 Verified Client Reviews |
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Did not work at allI’m sad to say this product did not work well for me. I am no stranger to coloring my hair at home and normally have good results with other brands so I decided to try e salon based on the reviews. Sadly e salon color did not work well for me at all. I followed every direction to the T and majority of my grays were not covered at all, and I don’t have a lot only a few that frame my face. It also left my hair three different shades of reddish brown and very splotchy. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not PerfectBeautiful color match but did not totally cover my grey! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Candace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No redI am a natural redhead. I wanted a copper red color. It was brown copper with no red. I am not sure why or how this was missed in the order. My photos clearly showed this as well as my notes. I am so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Pamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brown, Brown BrownI will send back the next color and cancel my subscription. I ordered a fiery red- I got 3/4 brown. After trying the color I had to cover my hair and go downtown to buy a commercial brand. The worst experience with color I have had in a long time. You did not listen to me. Cancel-Cancel-Cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoni - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong choice by purchaserI wasnt very happy with the colour but believe it was more to do with my selection otherwise everything promised was delivered 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEB - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Terrible color choiceWhen I saw how bright red it was, I did not use it! I asked for a medium auburn and this was nothing like that! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DeceptiveEsalon uses deceptive practices to entice customers to use much more of the product than necessary so that you will need to buy more. When I tried to discuss the matter with them they refused to acknowledge that there was any problem!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wasn't happy with the colorIf I do try again...I'd definitely have to have a darker color. I thought the color was a bit dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheri - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Ordered a one offDid NOT realise I was signing up to further orders. Simply wanted to try the colour. Really shocked to see further payments being taken. Shocking. Should be more clear 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already reached for further assistance. Please let us know if there is anything else we can do to help! |
Color too darkThe color on my second set came out too dark on this one so I sent pictures of which ones I would like to have to see if we can do this hopefully this time it will come out the way I want it Good service nice people would trust them with anybody. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |