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Custom Color Set
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66,637 Verified Client Reviews |
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Product didn't cover my white roots very well.I was a little disappointed that my white roots didn't take the color well. I'll give it one more try to see if it improves. Also I don't need all the accessories that come with the color and delevoper. Is there any way I can get that and pay less? Thank you, Cindy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Back to drawing boardFirst use of color was pretty good. I had a lot of grey coming out at the roots it covered pretty good but could of been better. I emailed them and on second batch let’s see if the improved anything. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover root greys.I have used esalon in the past and liked how it worked, however this time I was not happy at all. The main reason I color my hair is because of my grey hair and it did not cover all my grey, even though I left it on for longer. I was really unhappy and I chose not to order again. It was pretty much like using an over the counter product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did strand horrible resultI did strand test horrible result! I tried to contact via support, let’s just say I’m not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color looks fine, my hair looks awful!I noticed the first time I used this products that my hair was very very dry and dull but I decided to give it a chance.. But after the second time... My hair never felt this dry before!!! I don't know what to do.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDamaris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Did not work!!!!After two wash the color was gone!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my color is more copper red than brownThe first color was medium brown, the second had a bit of copper, but too much plum red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelique- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t do a thingI followed the step by step instructions and my hair looks like exactly the same prior to coloring. I cancelled my subscription today. The woman I spoke with on the phone was very kind and refunded my money for the hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help! |
UnhappyHorrible results! My roots went from med. blonde to orange! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too orangeMy Daughter In Law came up to do the color for me. We followed the instructions to the letter. Haircolor is normally dark ash blonde to light ash brown. No greys yet. Hair color produced is more gold toned than ash toned. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |