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Custom Color Set
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66,637 Verified Client Reviews |
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The color looks fine, my hair looks awful!I noticed the first time I used this products that my hair was very very dry and dull but I decided to give it a chance.. But after the second time... My hair never felt this dry before!!! I don't know what to do.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDamaris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Did not work!!!!After two wash the color was gone!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my color is more copper red than brownThe first color was medium brown, the second had a bit of copper, but too much plum red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelique- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t do a thingI followed the step by step instructions and my hair looks like exactly the same prior to coloring. I cancelled my subscription today. The woman I spoke with on the phone was very kind and refunded my money for the hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help! |
UnhappyHorrible results! My roots went from med. blonde to orange! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too orangeMy Daughter In Law came up to do the color for me. We followed the instructions to the letter. Haircolor is normally dark ash blonde to light ash brown. No greys yet. Hair color produced is more gold toned than ash toned. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the neutral colorI wanted an ash base. My roots are strawberry blonde. This is not at all in the neighborhood of the color I requested. I asked if it would lift prior to applying it and received no answer. I would like to cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGratia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorMy color turned out to be nothing like the color I sent in the pictures. I requested an adjustment for my next order and am hopeful the new color will be right. On the positive side, the directions were easy to follow. I liked that it covered my gray completely. I placed my order on April 6, 2020. Because of the pandemic, I did not receive my order until the end of April. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not goodWay to dark and color faded after week and gray back on hairline in 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root coverageSo I followed the directions to a T but my roots look like no color was applied to them. I don’t know it’s it because it wasn’t enough time for the color to deposit because 10 minutes then 5 minutes isn’t really anytime at all. Very unsatisfied but more importantly disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandria- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |