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Custom Color Set
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66,637 Verified Client Reviews |
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Colors limitedThe kit was very nice. I was not pleased with the color I picked. I think the colors are to limited. But the product was very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! |
Not a successUnfortunately this didn’t cover my greys. Also a very solid block colour which isn’t flattering. I won’t be doing this again but thought I would try it due to lockdown. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange is not flatteringThis color was very warm in a very unflattering way. Lots of reddish tones, which I had noted was my biggest concern. I also did the light set, which came out in a very unflattering orange tone. I emailed eSalon but no one has contacted me regarding my ugly hair. Update: I was contacted by my colorist to try and remedy the situation. She is sending free: tint rinse for the brassiness and a new highlight kit. I will try it again! Went from 1 to 3 stars for good customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wanted at allI was very surprised to receive only root colour. When I was asked about how I currently have my hair coloured in the salon, I answered highlights so expected that is what I would receive. I have never used a block root colour and would not have paid this much for one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product didn't cover my white roots very well.I was a little disappointed that my white roots didn't take the color well. I'll give it one more try to see if it improves. Also I don't need all the accessories that come with the color and delevoper. Is there any way I can get that and pay less? Thank you, Cindy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Back to drawing boardFirst use of color was pretty good. I had a lot of grey coming out at the roots it covered pretty good but could of been better. I emailed them and on second batch let’s see if the improved anything. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover root greys.I have used esalon in the past and liked how it worked, however this time I was not happy at all. The main reason I color my hair is because of my grey hair and it did not cover all my grey, even though I left it on for longer. I was really unhappy and I chose not to order again. It was pretty much like using an over the counter product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did strand horrible resultI did strand test horrible result! I tried to contact via support, let’s just say I’m not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color looks fine, my hair looks awful!I noticed the first time I used this products that my hair was very very dry and dull but I decided to give it a chance.. But after the second time... My hair never felt this dry before!!! I don't know what to do.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDamaris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Did not work!!!!After two wash the color was gone!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |