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Custom Color Set
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66,637 Verified Client Reviews |
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Completely disappointedColor washed out almost immediately. Color was not what I expected and had used in the past. Will never use again. Cancel immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI used your color and it did not even touch my gray hair. I left it on for the instructed time and it was applied to the gray hair and it did not cover them at all. Very disappointed and I would like a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not receiveOrdered this kit at the early April, but I never received the kit to try. Even the delays in the mail due to covid, I should have gotten it by now. Made repeated attempts to speak with color stylist via phone, with no luck. Emailing is no problem and I am receiving a new kit but still don’t have answers to my questions. Being patient with everything going on so I am hoping this kit is worth the wait. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I asked for!Specifically requested ash brown (dark brown without any red/brass) however was sent an auburn shade that has turned my hair red/dark ginger and it is a mess. Very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too redMy roots turned red because the light brown formula did not have enough ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little disappointingI don’t normally write reviews but I was a little disappointed so here it is. I just colored my hair with an esalon product. I love the color. It did not cover my gray at my face line. But did cover scalp gray. I also lost a lot of hair. I don’t normally color my own hair and maybe that is normal. Don’t know if I will buy again. Ended coverage! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No colour match available!I've not used this product as after I ordered it, you wrote to me saying that you were unable to match the colour to the lightness of my hair colour. I am therefore not happy to risk using something that you yourselves stated would not match my hair colour, and taking the risk that i would end up with two tone hair!! I am not really able to understand why you could not specifically get to the blonde colour shade that I have always had ... its not that difficult, and in fact I have since bought a colour product from the chemist which has done the job no problem! Therefore I will not be ordering again. Thank you, and have to say I am disappointed in the service. Lisa 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color, bad coverThe product did not cover any of my grays! I don’t have enough for roots to be an issue (yet!), but enough to want my overall cover to mask them. I followed all the instructions, and the actual color took (wasn’t a drastic change), but the process and product was basically a waste of time and money for me, all things considered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Pleasantly underwhelmingI was very excited to get my box. I love the packaging and the way it looked, the personalization of it all. I followed the instructions exactly. My colour was supposed to be intense Pearl. What I got was very dark brown, no purple no red. WTF I’m so so disappointed, it’s that dark nothing is going to go over it and make a difference other than another dark brown, which is not what I wanted, purple/red yes brown no. Shame I really wanted to like this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad bad colorI cannot believe after all of the questions I answered they got my color so wrong. My hair is auburn they sent color for roots and ends, Now I have violet roots and brown orange ends. When my stylist is back at work she will need to do a color correction. I would have been better off with a drugstore product. At lease I would have picked the right color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection! |