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Custom Color Set
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66,637 Verified Client Reviews |
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Color did not last but more than 2 weeksIt was easy to apply and my hair seemed well conditioned after applying, and a great color match-however after less than 2 weeks, the gray was showing again so was disappointed that it was washing out very quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color didn't lastThe color was not a bad match, but it faded after 10 days. Grey was only minimally covered. I had it applied by a licensed cosmetologist, so it wasn't my own efforts to color my hair. I was disappointed and cancelled my subscription. I never heard from a sales person about my dissatisfaction. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedDid not color grey. Red was weird and the color seemed fake. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Burns scalp and leaves hair like straw...I believe my hair color was the correct shade, however the extremely strong chemical odor and the excessive burning sensation while coloring gives pause for thought. If this makes my scalp burn, what is it doing to my hair? Madison Reed, I will be coming back, and I apologize for leaving based on the Allure Magazine recommendation! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Custom ends refresherThis was a different color from my roots only color, which I didn’t realize, and I hated it. Made my hair very orange looking. Thank god we’re not going out in public right now . I will go to the store and by another to cover it up. I’m concerned it will damage my hair:-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ok for startingI know I wanted lighter but I think I actually made a mistake on this. I did ask for my next color to be a little darker and a little more red. Fingers crossed it's what I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color!Product was not the color I chose! I have tried contacting customer service with no response. My hair got darker than my natural color when I chose a lighter color. Not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Honor the GuaranteeEmailed that I wasn't crazy about the color. It wasn't what I wanted. I asked for them to send the correct color and was just told they would adjust for my next order. What happened to the guarantee??? The color applied came out spotty and uneven. So far I am not impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We’re truly sorry about your recent experience. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
I see potentialUnfortunately I was not satisfied with the color, although I like to give it another try to be able to find the right shade 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIngrid- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DiscontinueI don't believe this is working for me. I love the idea of this but it is just making my hair more and more red. I'm sorry but I am going to discontinue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |