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Custom Color Set
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66,637 Verified Client Reviews |
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OMG 😱I wanted Milk Chocolate and got Black as Elvira! It’s awful and I’m stuck with it until a salon opens so I can have it fixed! I’m sad I did this to myself! I never learn😞 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great coverage for meThe color was pretty but the coverage was just not good for me. Plus there were no brushes included or cap. It just wasn’t for me I guess 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right! |
Bottles are bustedI can not tell you how much I like or dislike my new color since the box I received has 2 busted bottles of color in it... I wish I could post a photo of the mess I am looking at!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorMy hair changed to a black but there was not blue tint what so ever. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Not the colour pickedWhen I first signed up To use this I had to pick which colour I would of liked my hair to go and I put purple . Now they have it as dark brown which my hair already is ? So why would I want to colour it my natural colour😂 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. We appreciate you reaching out! |
Custom Color SetMy hair turned more of a shade of red then it did blond. I don’t know if that is because I have previously dyed hair or my water or what it could be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Not adequateThe color did not stay on, the hair roots were yellow-ish after washing, I will try one more time. And, price I have to pay second time is 50% but I cannot go shopping now!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariangelica- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. We value your feedback, and truly appreciate this chance to get your color just right! |
DID NOT USESHADY COMPANY - DO NOT BUY 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Happy ButHappy but wish it would have been a tad lighter. But its OK. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No gray coverage. Very disappointed!I have never professionally dyed my hair at a salon and home box dyes have done a poor job at covering my grays so I was willing to pay a little extra for full gray coverage. Unfortunately, I was VERY DISAPPOINTED! :( My results: Some grays remain silver white and some turned golden orange. Also, during the dyeing process, the aroma of the dye made my eyes sting when I turned my head to look in the mirror. I'm concerned about what is in the formula that caused my eyes to sting and am worried about the health of my scalp and hair. I have never experienced this with box dyes. I messaged my colorist regarding my concerns. I am willing to give esalon one more try. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |